At a Glance
- Tasks: Supporter care, CRM management, data quality, and insightful reporting.
- Company: A mission-driven organisation empowering churches to end homelessness in the UK.
- Benefits: Generous leave, wellbeing support, flexible working, and a strong pension scheme.
- Other info: Hybrid role with a collaborative team culture and opportunities for personal growth.
- Why this job: Make a real difference by enhancing supporter experiences and improving data systems.
- Qualifications: Passion for people, data skills, and experience with CRM systems.
Good systems enable better care. We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. To do that well, we need someone who is passionate about people, data and systems. Great supporter care depends on accurate data.
Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, reporting and insight. You’ll play a key role in ensuring supporters receive excellent care and stewardship, while taking ownership of CRM data quality, reporting and continuous improvement across our systems.
Reporting to the Fundraising Lead, you’ll support the development of our CRM, maintain high standards of data quality, producing clear reporting and insight, and help improve how we use data across the organisation. You’ll play a key role in future CRM developments.
As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential. We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to the work we do, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately.
This is a hybrid role across our Peterborough, Nottingham, Cambridge and Norwich offices, alongside home working. Wednesdays are a regular team day in Peterborough and are a key part of how we work together. We usually work in person around two days per week, with flexibility on the rest of the pattern.
We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.
Help us strengthen how we use data to serve our mission. Help us empower churches to end homelessness in the UK.
Supporter Care & Insight Analyst employer: Hope into Action UK
As a Supporter Care & Insight Analyst, you will join a passionate team dedicated to empowering churches to end homelessness in the UK. Our hybrid work culture promotes flexibility and collaboration, with regular team days in Peterborough to foster strong relationships. We prioritise staff wellbeing through generous benefits, including annual leave, retreat days, and a supportive environment that encourages professional growth and alignment with our Christian values.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care & Insight Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work with CRM systems or in supporter care. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! If you’ve got experience with data management or reporting, create a portfolio or a case study to demonstrate your abilities. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by researching the organisation’s mission and values. Be ready to discuss how your passion for data and people aligns with their goal of ending homelessness in the UK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in our mission.
We think you need these skills to ace Supporter Care & Insight Analyst
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for people and data right from the start! In your application, share why you’re passionate about supporter care and how it aligns with our mission to empower churches to end homelessness.
Be Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is free from typos and clearly structured. Highlight your experience with CRM systems and any relevant data management skills to show us you’re the right fit.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and values mentioned in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for a smoother process! It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Hope into Action UK
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems before the interview. Be ready to discuss your experience with them and how you've used data to improve processes in previous roles. This will show that you're not just passionate about people, but also about the systems that support them.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, especially when it comes to data quality and reporting. You might want to share a specific instance where your meticulousness led to a positive outcome. This will demonstrate your commitment to maintaining high standards, which is crucial for this role.
✨Emphasise Relationship Building
Since this role involves working closely with colleagues across the organisation, think of ways to illustrate your ability to build strong relationships. Share stories that showcase your collaborative spirit and how you've effectively communicated with others to achieve common goals.
✨Align with Their Values
Familiarise yourself with the organisation's mission and values, particularly their commitment to the Christian faith. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of empowering churches to end homelessness in the UK. This connection can set you apart from other candidates.
