At a Glance
- Tasks: Lead a vibrant team, deliver top-notch customer service, and manage stock efficiently.
- Company: Join Hope House, a compassionate organisation making a difference in the community.
- Benefits: Enjoy competitive pay, generous leave, and flexible working arrangements.
- Other info: Embrace a diverse workplace with great career growth opportunities.
- Why this job: Be part of a rewarding role that supports children and families while developing your skills.
- Qualifications: Retail experience and previous management or supervisory skills are essential.
The predicted salary is between 25787 - 28471 £ per year.
Hope House has an opportunity available for an Assistant Shop Manager to join the team in our Bangor shop. Our Assistant Shop Manager will need to be a confident, first-class organiser with retail experience and previous management or supervisory experience.
Qualifications
- Confident, first-class organiser with retail experience.
- Previous management or supervisory experience.
Responsibilities
- Provide excellent customer service and meet sales targets.
- Execute sales floor displays to a high standard and generate and prepare stock for the shop.
- Support the Manager in the leadership of the shop, managing staff and volunteers to meet commercial targets.
- Maintain relationships internally and externally for the purposes of stock generation.
- Maintain efficient stock processing systems, ensuring that stock levels are sufficient and fluid.
- Ensure new goods are receipted, located, stored and transferred correctly and that inventory is accurate.
- Ensure Gift Aid is captured at every opportunity to optimise revenue from donations.
- Work with the Cyber till EPOS system and observe all cash handling and recording procedures, daily banking, weekly return forms and other required recordings, ensuring compliance with the company's policies & procedures and health and safety regulations throughout the store.
Schedule
Part-time 22.5 hours per week. A standard working week includes a Saturday or Sunday and two full weekdays or one full weekday and two weekday half-days.
Compensation and Benefits
- Competitive rate of £25,787 - £28,471 per annum (FTE).
- Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments.
- Organisational pension scheme.
- Blue Light Card and Staff rewards programme.
- Cycling to Work Scheme.
- Wellbeing services including staff counselling.
- Flexible working arrangements.
- Great development opportunities.
Equality and Diversity
Hope House and Ty Gobaith Children's Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities.
Disability Confident
Hope House is a Disability Confident employer. An interview will be offered to any applicant who declares a disability and meets the minimum criteria for the role, in line with the employer's commitment to supporting disabled applicants.
Assistant Shop Manager employer: Hope House
Hope House is an exceptional employer, offering a supportive and inclusive work environment in our Bangor shop. With a strong focus on employee wellbeing, we provide generous annual leave, flexible working arrangements, and excellent development opportunities, ensuring that our team members can thrive both personally and professionally. Join us to make a meaningful impact while enjoying the benefits of being part of a compassionate organisation dedicated to serving children and families in need.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Get to know the company! Research Hope House and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As an Assistant Shop Manager, you'll need to provide excellent service. Role-play common scenarios with friends or family to boost your confidence and prepare for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the shop and might even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Hope House. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Show Off Your Organisational Skills:As an Assistant Shop Manager, being a first-class organiser is key. Make sure your application highlights any relevant experience you have in managing stock or leading teams. We want to see how you can keep things running smoothly!
Customer Service is King:We’re all about excellent customer service at Hope House. In your application, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of creating a great shopping experience.
Be Specific About Your Experience:When detailing your previous management or supervisory roles, be specific! Mention the size of the team you managed, the targets you met, and any systems you implemented. This helps us see how you can contribute to our shop's success.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you into the next steps quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Hope House
✨Know Your Retail Stuff
Brush up on your retail knowledge and be ready to discuss your previous experience. Think about specific examples where you’ve successfully managed a team or met sales targets, as this will show you’re the right fit for the Assistant Shop Manager role.
✨Showcase Your Organisational Skills
Prepare to demonstrate how you organise tasks and manage stock efficiently. Bring examples of how you've executed displays or maintained inventory accuracy in past roles, as this is crucial for the position.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Share stories that highlight your ability to provide excellent service and how you’ve handled challenging situations with customers in the past.
✨Understand the Company Values
Familiarise yourself with Hope House’s commitment to equality and diversity. Be prepared to discuss how you can contribute to these values in your role, especially in managing staff and volunteers effectively.
