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- Tasks: Support the IT team with user accounts, equipment, and technical assistance.
- Company: Join Hope House Children’s Hospices and make a difference in children's lives.
- Benefits: Enjoy 34 days annual leave, flexible working, and health care support.
- Why this job: Be part of a mission-driven team while developing your IT skills.
- Qualifications: Level 4 in IT or related field; strong customer service and analytical skills.
- Other info: Flexible hybrid working and great career development opportunities await you.
The predicted salary is between 22000 - 26000 £ per year.
Are you looking for your next opportunity as an IT Support Assistant? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in achieving ‘Our Mission’ Helping every child with a life-threatening condition live their best life.
We offer flexible hybrid working to have a real work life balance. This is a part time role working 30 hours per week on a permanent basis. Located in Oswestry, with occasional travel to Conwy and retail stores. We offer a competitive salary of £25,917 - £30,338 (FTE) per annum.
Based in Oswestry, you will be flexible in your working hours and comfortable travelling between sites. The IT Support Assistant will occasionally be required to work from our Hospice in Conwy; therefore, the successful applicant must hold a full UK driving licence and have access to a vehicle.
Responsibilities- Support the IT team by managing user accounts, equipment, licences and providing technical support to end users.
- Support with organisational projects as required.
- Demonstrate strong customer service skills and flexibility with a good working knowledge of digital workplace technologies.
- Level 4 or above (or equivalent) in an IT or numeracy related subject.
- Analytical skills and ability to research solutions or investigate incidents effectively.
- Ability to build respectful working relationships.
- Proficient in self-managing time, prioritising tasks, and fulfilling requests in a timely manner.
- Knowledge of Microsoft 365 applications and administration consoles.
- Knowledge of Power Automate and process flow automation tools.
By joining Team Hope House & Ty Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering a range of benefits and development opportunities.
Benefits- Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments.
- Organisational pension scheme.
- Blue Light Card and Staff rewards programme.
- Cycle to Work Scheme.
- Wellbeing services including staff counselling.
- Funded Medicash - Health Care Cash Plan.
- Flexible working arrangements.
- Great development opportunities.
Closing date: Tuesday 17th February 2026
Interview date: Tuesday 24th February 2026
If you think you have what it takes to be our IT Support Assistant and help us deliver our mission, then please click ‘apply’ now! Informal discussions are welcomed with our IT Manager, Adam Edwards. You can contact us on 01691 679679. We’d love to hear from you!
The successful applicant will be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).
Equality & InclusionHope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
IT Support Assistant in Oswestry employer: Hope House Children's Hospices
Contact Detail:
Hope House Children's Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant in Oswestry
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Support Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your tech skills sharp! Brush up on your knowledge of Microsoft 365 and Power Automate, as these are key for the role. Consider doing a quick online course or tutorial to show you're proactive and ready to hit the ground running.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle user account issues or technical problems. This will help you demonstrate your analytical skills and customer service prowess during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Team Hope House and contributing to our mission.
We think you need these skills to ace IT Support Assistant in Oswestry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight your relevant skills, especially in customer service and Microsoft 365 applications, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you want to join Hope House and how your experience aligns with our mission. Be genuine and let your passion for helping others shine through!
Showcase Your Technical Skills: Don’t forget to mention your knowledge of digital workplace technologies and any experience with Power Automate. We want to see how you can support our IT team effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hope House Children's Hospices
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 applications and Power Automate. Be ready to discuss how you've used these tools in the past, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Customer Service Skills
As an IT Support Assistant, you'll be interacting with end users regularly. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues or helped someone understand a technical problem—this will highlight your ability to build respectful working relationships.
✨Demonstrate Flexibility
Since this role involves occasional travel between sites, be prepared to discuss your flexibility and willingness to adapt. Share any experiences where you've successfully managed changing priorities or worked in different environments. This will reassure them that you're ready for the hybrid working model.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the projects you'll be involved in, and the company culture at Hope House. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
