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- Tasks: Support the IT team with user accounts, equipment, and technical support.
- Company: Join Hope House Children’s Hospices and make a difference in children's lives.
- Benefits: Flexible working, generous leave, health care plan, and professional development.
- Why this job: Be part of a mission-driven team while gaining hands-on IT experience.
- Qualifications: Level 4 in IT or numeracy, strong customer service, and Microsoft 365 knowledge.
- Other info: Enjoy a supportive environment with great career growth opportunities.
The predicted salary is between 21800 - 25000 £ per year.
Are you looking for your next opportunity as an IT Support Assistant? Join Hope House Children’s Hospices and contribute to our mission: Helping every child with a life-threatening condition live their best life. This is a part-time, permanent role offering flexible hybrid working and a real work-life balance.
Location: Oswestry, with occasional travel to Conwy and retail stores.
Salary: £25,917 - £30,338 (FTE) per annum.
Role: As an IT Support Assistant, you will support the IT team by managing user accounts, equipment, licences and providing technical support to end users. You will assist with organisational projects as required. You will need strong customer service skills, flexibility, and a good working knowledge of digital workplace technologies. This role is a development opportunity for someone with the aptitude to grow alongside the organisation’s digital technologies, offering hands-on experience and supported professional development. Based in Oswestry, you will be flexible in your working hours and comfortable travelling between sites. The IT Support Assistant may occasionally be required to work from our Hospice in Conwy; therefore, the successful applicant must hold a full UK driving licence and have access to a vehicle.
Requirements:
- Level 4 or above (or equivalent) in an IT or numeracy related subject.
- Analytical skills and ability to research solutions or investigate incidents effectively.
- Ability to build respectful working relationships.
- Proficient in self-managing time, prioritising tasks, and fulfilling requests in a timely manner.
- Knowledge of Microsoft 365 applications and administration consoles.
- Knowledge of Power Automate and process flow automation tools.
About us: By joining Team Hope House & Ty Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering:
- Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments.
- Organisational pension scheme.
- Blue Light Card and Staff rewards programme.
- Cycle to Work Scheme.
- Wellbeing services which include staff counselling.
- Funded Medicash - Health Care Cash Plan.
- Flexible working arrangements.
- Great development opportunities.
Application details:
Closing date: Tuesday 17th February 2026
Interview date: Tuesday 24th February 2026
If you think you have what it takes to be our IT Support Assistant and help us deliver our mission, please click ‘apply’ now! We are welcoming informal discussions with our IT Manager, Adam Edwards. Contact us on 01691 679679. We’d love to hear from you!
The successful applicant will be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).
Equality and diversity: Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
IT Support Assistant in Oswestry employer: Hope House and Tŷ Gobaith
Contact Detail:
Hope House and Tŷ Gobaith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant in Oswestry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its mission, especially since Hope House is all about helping children. Be ready to discuss how your skills can contribute to their goals.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Microsoft 365 or Power Automate, make sure to highlight that in conversations. Practical examples of how you've used these tools can really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Team Hope House.
We think you need these skills to ace IT Support Assistant in Oswestry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Support Assistant role. Highlight your relevant skills, especially in customer service and digital technologies, to show us you’re the perfect fit for our mission.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your knowledge of Microsoft 365 and Power Automate can benefit us. Use specific examples from your past experiences to illustrate your analytical skills and problem-solving abilities.
Be Personable: We love a friendly face! When writing your application, let your personality shine through. Show us that you can build respectful working relationships and that you’re genuinely excited about contributing to our team.
Apply Through Our Website: Remember to submit your application through our website. It’s the easiest way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Hope House and Tŷ Gobaith
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 applications and administration consoles. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical competence and readiness for the IT Support Assistant position.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, think of examples where you've successfully helped users with tech issues. Prepare to share specific instances that highlight your ability to build respectful working relationships and resolve problems effectively.
✨Demonstrate Flexibility
The job involves occasional travel and flexible hours, so be prepared to discuss your availability and willingness to adapt. Share any experiences where you’ve had to adjust your schedule or approach to meet the needs of a project or team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This shows your genuine interest in contributing to their mission. You might ask about the types of projects you'll be involved in or how the IT team collaborates with other departments.
