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- Tasks: Support the IT team by managing user accounts and providing technical support.
- Company: Join Hope House Children’s Hospices, making a difference in children's lives.
- Benefits: Flexible working, generous leave, health care cash plan, and development opportunities.
- Why this job: Be part of a mission-driven team while gaining hands-on IT experience.
- Qualifications: Level 4 in IT or numeracy, strong customer service skills, and knowledge of Microsoft 365.
- Other info: Enjoy a supportive environment with excellent career growth and wellbeing services.
The predicted salary is between 25817 - 30338 £ per year.
Are you looking for your next opportunity as an IT Support Assistant? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in achieving ‘Our Mission’ Helping every child with a life-threatening condition live their best life. We offer flexible hybrid working to have a real work life balance. This is a part time role working 30 hours per week on a permanent basis. Located in Oswestry, with occasional travel to Conwy and retail stores. We offer a competitive salary of £25,917 - £30,338 (FTE) per annum.
About the IT Support Assistant role:
- Support the IT team by managing user accounts, equipment, licences and providing technical support to end users.
- Support with organisational projects as required.
- Have strong customer service skills, flexibility, and a good working knowledge of digital workplace technologies.
- This role is a development opportunity for someone with the aptitude to grow alongside the organisation’s digital technologies, offering hands‑on experience and supported professional development.
- Be flexible in your working hours and comfortable travelling between sites.
- Occasionally be required to work from our Hospice in Conwy; therefore, must hold a full UK driving licence and have access to a vehicle.
We are looking for an IT Support Assistant who has:
- Level 4 or above (or equivalent) in an IT or numeracy related subject.
- Analytical skills and ability to research solutions or investigate incidents effectively.
- Ability to build respectful working relationships.
- Proficient in self-managing time, prioritising tasks, and fulfilling requests in a timely manner.
- Knowledge of Microsoft 365 applications and administration consoles.
- Knowledge of Power Automate and process flow automation tools.
About us:
By joining Team Hope House & Ty Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering:
- Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments.
- Organisational pension scheme.
- Blue Light Card and Staff rewards programme.
- Cycle to Work Scheme.
- Wellbeing services which include staff counselling.
- Medicash - Health Care Cash Plan.
- Flexible working arrangements.
- Great development opportunities.
Closing date: Tuesday 17th February 2026
Interview date: Tuesday 24th February 2026
If you think you have what it takes to be our IT Support Assistant and help us deliver our mission, then please click ‘apply’ now! We are welcoming informal discussions with our IT Manager, Adam Edwards, contact us on 01691 679679. We’d love to hear from you!
The successful applicant will be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).
Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
IT Support Assistant in Oswestry employer: Hope House and TÅ· Gobaith
Contact Detail:
Hope House and TÅ· Gobaith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant in Oswestry
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Support Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Research common IT support questions and practice your answers. Show off your customer service skills and your knowledge of Microsoft 365 and Power Automate. We want to see that you can handle tech issues with ease!
✨Tip Number 3
Don’t forget to showcase your flexibility! Since this role involves occasional travel, highlight your willingness to adapt and manage your time effectively. Let’s show them you’re the perfect fit for their hybrid working environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Team Hope House & Ty Gobaith. Let’s get you that interview!
We think you need these skills to ace IT Support Assistant in Oswestry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight your relevant skills, especially in customer service and digital workplace technologies, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Hope House and how your experience aligns with our mission. Keep it friendly and professional, just like we are!
Show Off Your Skills: Don’t forget to mention your knowledge of Microsoft 365 and any experience with Power Automate. We love seeing candidates who can demonstrate their technical skills and problem-solving abilities!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Hope House and TÅ· Gobaith
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 applications and administration consoles. Be ready to discuss how you've used these tools in previous roles or projects, as this will show your technical competence and readiness for the IT Support Assistant position.
✨Showcase Your Customer Service Skills
Since this role involves providing technical support to end users, it's crucial to demonstrate your strong customer service skills. Prepare examples of how you've effectively communicated with users in the past, resolved their issues, and built respectful working relationships.
✨Be Ready to Discuss Problem-Solving
The ability to research solutions and investigate incidents is key for this role. Think of specific instances where you've successfully solved a technical problem or streamlined a process. This will highlight your analytical skills and proactive approach.
✨Flexibility is Key
As the role requires occasional travel and flexible working hours, be prepared to discuss your availability and willingness to adapt. Mention any previous experiences where you've successfully managed your time and prioritised tasks effectively, showing that you're ready for the dynamic nature of the job.
