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- Tasks: Support sales growth through lead generation, admin tasks, and customer relations.
- Company: Join Hope & Glory, an award-winning British tea brand on an exciting growth journey.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of a passionate team making a mark in the tea industry while enhancing your skills.
- Qualifications: Must be organised, resourceful, and possess strong communication skills; experience with Excel is a plus.
- Other info: Ideal for those looking to grow in a fast-paced, supportive company culture.
The predicted salary is between 28800 - 43200 £ per year.
As part of the company’s growth and expansion, the company is looking to appoint a Sales Support Executive to support the commercial growth of the business.
This individual will be a critical member of the UK business, with the responsibility for delivering the passion, commitment, and commercial focus required to meet our business ambitions and objectives, enhancing the reputation of the brand within their respective responsibilities and contributing to the future success and direction of the Company.
Job Overview
As part of Hope & Glory’s growth and expansion, the company is looking to appoint a sales support executive to our UK team to assist in the continued growth of the business. This will be a key role in a small but busy team with responsibilities that will include lead generation, general sales, and sales admin support. The Sales Support Executive will also provide essential telephone support to customers and maintain excellent relationships, with occasional face-to-face support when required.
This is a unique opportunity to take a key role in a young and exciting company and be part of its journey during this exhilarating period of growth.
Company Overview
Hope & Glory is an award-winning, premium British tea brand looking to return Britain’s glory days of teas to the UK and across the world.
Headquartered in Hertfordshire, the Company is small but growing with exciting ambitions. Led by an experienced senior management and business advisor team who have worked tirelessly to build Hope & Glory on strong foundations, ensuring the Company has a very exciting future ahead.
Responsibilities and Duties
- Provide reliable and positive telephone support to internal and external customers
- Make proactive outbound telesales calls to identify leads and/or follow up enquiries
- Make appointments with prospect/existing clients
- Handle and process incoming sales enquiries and sales orders
- Keep CRM systems updated and accurate
- Assist with admin and client support for field sales team
- Respond to incoming telephone calls, email requests, etc., and send out sales and marketing material
- Provide credit control support
What do we need from you?
- Highly organised and resourceful with the ability to multi-task
- Ability to develop and maintain relationships – with customers and partners
- Excellent, positive, efficient telephone manner and the ability to communicate well
- Able to work independently, as well as part of a team, to achieve results
- Persistent and resilient
- Experience with Excel & MS Office
- Calm and courteous manner
- Competency in email communication and presentation
- Good oral and written communication skills
As a Company, as well as having the right experience and attributes for the role and Company, we place particular focus on the emotional intelligence that our team members display in their ability to work with other people and the commitment to “go-beyond the call of duty” in a fast-paced, demanding, and growing Company – with the empathy, professionalism, maturity, optimism, and unreserved drive to deliver – these are critically important traits to us.
Applicants must provide evidence that they are eligible to live and work in the UK
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Sales Support Executive employer: Hope & Glory
Contact Detail:
Hope & Glory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with the tea industry and Hope & Glory's brand values. Understanding their mission to revive Britain's tea culture will help you connect better with the team and demonstrate your passion during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves providing telephone support and making outbound calls, being articulate and confident on the phone will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to thrive in a busy environment, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Hope & Glory on platforms like LinkedIn. Gaining insights about the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Executive role. Emphasise your organisational abilities, customer relationship management, and any experience in sales support or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the tea industry. Mention specific examples of how your skills can contribute to the company's growth and success.
Highlight Communication Skills: Since the role requires excellent communication, provide examples in your application that demonstrate your positive telephone manner and ability to maintain relationships with customers. This could be through previous roles or specific achievements.
Showcase Your Resilience: In your application, mention instances where you have demonstrated persistence and resilience in challenging situations. This will resonate well with the company's focus on emotional intelligence and commitment to going beyond the call of duty.
How to prepare for a job interview at Hope & Glory
✨Show Your Organisational Skills
As a Sales Support Executive, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Your Communication Skills
Since the role involves a lot of telephone support and customer interaction, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated with customers or team members in previous roles.
✨Highlight Your Resilience
The company values persistence and resilience. Think of situations where you faced challenges and how you overcame them. Sharing these experiences can show your potential employer that you can thrive in a fast-paced environment.
✨Familiarise Yourself with CRM Systems
Since keeping CRM systems updated is part of the job, it’s beneficial to have a basic understanding of how they work. If you have experience with any specific CRM software, be sure to mention it during the interview.
