Practice Manager

Be part of a bold and inspiring journey transforming primary care in Oldham. Hope Citadel is seeking a dynamic and compassionate Practice Manager to lead the operations at Hill Top Surgery, one of our flagship practices rated Outstanding by the CQC. This is a unique opportunity to make a meaningful impact in a community focused setting, driving innovation and excellence in healthcare delivery. We are a not-for-profit organisation running 11 GP practices across Greater Manchester, with a strong track record of delivering high-quality care in areas of deprivation. Our mission is rooted in social justice, community empowerment, and clinical excellence.

Why Join Us?

• Outstanding Practice: Hill Top Surgery serves over 6,400 registered patients.
• Supportive Infrastructure: Benefit from a centralised team handling HR, payroll, and finance, freeing you to focus on leadership and team development.
• Collaborative Culture: Join a network of experienced Practice Managers with regular peer support and shared learning.
• Career Progression: As our practices grow rapidly, we offer real opportunities for career development within senior management.
• Inclusive Benefits: Competitive salary, NHS Car Scheme, Free Eye test, NHS pension, and 5 weeks annual leave (inclusive of bank holidays, pro rata).

Main duties of the job

Key Responsibilities:

• Lead and manage day-to-day operations
• Support and mentor emerging leaders
• Collaborate with the Clinical Lead to ensure high-quality patient care
• Uphold and embody the vision and values of Hope Citadel across the team
• Contribute to strategic development and continuous improvement

What you bring to us:

We are seeking a confident and experienced leader who thrives in a fast-paced, people-focused environment. You'll be responsible for the smooth, efficient, and sustainable running of the practice, mentoring staff and shaping the future of our evolving practice. We will work closely with the Practice Supervisor and Clinical Lead at the practice. As a Practice Manager, this is a great opportunity to contribute to the running of the company, by holding the vision and values and demonstrating how this is worked out in practice to managers with less experience. At Hope Citadel, we look after each other, care about each other, and want individuals to thrive.

You bring:

• Proven experience in managing multidisciplinary teams
• A passion for tackling health inequalities
• Strong leadership, resilience, and a collaborative mindset
• A sense of humour and a heart for people

Job responsibilities:

Personnel and Training:

• Training and mentoring the Practice supervisor in relevant areas of their role.
• Work closely with the clinical leads to ensure appropriate oversight of the clinical teams.
• Ensuring there is good management of the administrative staff and non-clinical management of GPs, nurses, and HCA staff, including taking lead responsibility in staff appraisals, and in assisting recruitment selection and training.
• Building strong relationships with the whole team, setting a culture of openness, teamwork, and safety.
• Supporting the HR manager in any disciplinary or grievance process if necessary.
• Ensuring all relevant employment legislation is followed within recruitment of staff at the practice.
• Ensuring the company's employment policies and procedures are followed and all HR records are maintained and reported as required.
• Authorising staff’s annual leave in line with their personal entitlement and recording of this and any other changes on staff's individual HR record.
• Ensuring you and all staff working at the practice has received the required mandatory training and updates.

Finance and sustainability:

• Responsibility for the management of the practice budget in conjunction with the finance team.
• Responsibility for all expenditure from the practice and ensuring that all Company procedures in relation to Purchase Requisition authorisation are followed.
• Ensuring that all income is properly recorded and passed to the Finance team for banking procedures to be followed.
• Responsible for management of petty cash system in line with the Company's procedures.

Service Delivery:

• Experience of managing teams within healthcare, including clinical and non-clinical staff.
• Coaching and nurturing new talent and people in new management roles.
• Leading quality improvement projects and strategies.
• Taking teams through change.
• Experience of driving innovation and high performance.
• Experience of operationalising values and goals and using data for improvement (ie appraisal, recruitment and protocols).
• Maintaining high staff retention and keeping teams motivated.

Skills:

• Skills, strategies and passion for developing motivation, autonomy and excellence.
• Operational skills within Primary Care; Establishing and maintaining systems and process for order and efficiency of the whole practice.
• Skills and strategies in leading successful meetings and communicating outcomes.
• Mentoring and coaching skills for management and leadership.
• Knowledge of organisational development or quality improvement tools.

Character:

• Emotional intelligence; aware of impact on others.
• Humility; freely discussed weaknesses.
• Discusses success as we not I.
• Firm and fair.
• Personal organisational strategies.
• Courage/ Bravery.
• Nurturing, coaching, patient teacher.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.