Trainee Manager in Oldham

Job summary

Are you an aspiring leader looking to build a rewarding career in healthcare management?

Hope Citadel Healthcare is offering an exciting opportunity for a motivated and ambitious individual to join us as a Trainee Manager in Oldham.

This developmental role provides hands on experience of managing a busy GP practice while building the skills, knowledge and confidence needed to progress into future management roles within primary care.

Working alongside experienced Practice Managers and senior leaders, you will gain exposure to key areas of practice management, including operational leadership, workforce planning, quality improvement, governance, performance management, patient services and team development.

Through structured learning, mentoring and practical experience, you will develop an understanding of how NHS primary care services are delivered.

This role would suit someone who is organised, proactive and keen to learn.

Previous management experience is not essential; we are looking for individuals with leadership potential who can contribute positively to a compassionate and high-performing team culture.

Hope Citadel Healthcare operates 11 GP practices across Greater Manchester, providing excellent opportunities for learning, career development and progression.

Successful completion of the programme will provide a strong foundation for future management opportunities within our organisation and the wider NHS.

Main duties of the job

This is a training role where you will work alongside an established Senior Practice Manager to learn management skills within a primary care environment.

Over time you will take on more responsibilities within the practice and provide assistance to the Practice Manager in providing a smooth, efficient and sustainable management of the Practice, and maintaining a happy and committed team.

You will learn to be responsible for the production of performance and quality standards within the practice.

To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system.

To oversee the claims process for work undertaken as part of enhanced national or local services and key performance indicators.

About us

Hill Top Surgery is part of Hope Citadel Healthcare, a not-for-profit Community Interest Company providing NHS primary care services across Greater Manchester.

At Hope Citadel, we believe healthcare is about more than treating illness.

We are committed to delivering whole person care, recognising that health and wellbeing are influenced by factors such as housing, employment, relationships, and community support.

Our mission is to provide high-quality, compassionate healthcare and reduce health inequalities within the communities we serve.

We work closely with patients, local partners, voluntary organisations, and community services to support improved health and wellbeing.

We are committed to creating positive experiences for both patients and staff.

Our teams are encouraged to work collaboratively, embrace continuous learning, and contribute to service improvement.

We value compassion, inclusion, innovation, and a commitment to providing excellent patient care.

As part of an organisation operating 11 GP practices across Greater Manchester, Hill Top Surgery benefits from shared expertise, strong leadership support, and opportunities for career development.

Joining our team means becoming part of a values-driven organisation that is passionate about making a lasting difference to the health and wellbeing of local communities.

Job description

Job responsibilities

The Trainee Manager will support the day-to-day operational management of the practice whilst undertaking a structured programme of development designed to build the skills, knowledge, and experience required for progression into more senior management roles.

The post holder will work closely with the Senior Practice Manager and wider leadership team to develop competencies across operational management, people management, governance, quality improvement, workforce management, and service delivery.

The role is intended as a development opportunity and responsibilities will increase in line with experience, competence, and achievement of agreed objectives.

Key Responsibilities Operational Management

• Assist in the smooth day-to-day running of the practice and support the delivery of safe, effective, and responsive services.
• Resolve routine operational issues and escalate more complex matters appropriately.
• Ensure non-clinical services operate efficiently and support a positive patient experience.
• Maintain accurate practice records, file notes, and management documentation.
• Support the coordination of meetings, including agenda preparation, attendance monitoring, minute taking, and action tracking.
• Attend internal and external meetings as required, including Primary Care Network meetings, and disseminate relevant information to colleagues.
• Support the implementation of practice initiatives, campaigns, and service developments.
• Workforce and People Management
• Prepare and maintain rotas for reception and administrative teams, ensuring adequate service coverage at all times.
• Support the induction of new staff members and coordinate onboarding activities.
• Deliver training and support to reception and administration staff as required.
• Promote a positive, inclusive, and supportive team culture.
• Support the effective deployment of staff resources to maintain service quality and meet operational demands.
• Assist with attendance monitoring and maintain accurate workforce records.
• Support colleagues in resolving routine workplace concerns and contribute to the early resolution of conflict where appropriate.
• Communicate effectively with staff using appropriate communication channels and methods.
• Quality and Performance
• Support delivery of QOF, IIF, Local Enhanced Services and other contractual requirements.
• Assist with patient recall programmes and performance-related activities.
• Support data collection, audits, searches and reporting activities.
• Maintain and update practice registers, lists, and monitoring systems.
• Assist with the monitoring of key performance indicators and operational targets.
• Contribute to quality improvement initiatives and service development projects.
• Support the organisation and administration of multidisciplinary team meetings and forums.
• Governance, Compliance and Risk Management
• Develop an understanding of CQC requirements, Key Lines of Enquiry, and regulatory standards relevant to general practice.
• Complete routine health and safety checks and escalate concerns in accordance with practice procedures.
• Maintain awareness of Information Governance, Data Protection, and confidentiality requirements.
• Ensure user access to clinical systems is appropriate and maintained in accordance with practice policies.
• Log, track and support the management of complaints, ensuring issues are handled professionally and in line with practice procedures.
• Record incidents, including incidents involving aggression, and ensure appropriate reporting processes are followed.
• Support the recording and administration of Significant Event Analyses and ensure associated documentation is complete and maintained.
• Assist with policy implementation and compliance monitoring.
• Finance and Administration
• Support the administration of People HR and workforce management systems.
• Assist with the processing of petty cash, PPA claims, and other routine financial processes.
• Maintain accurate administrative records and ensure documentation is completed in a timely manner.
• Support the production of reports and management information as required.
• Patient Services and Engagement
• Support the delivery of health promotion campaigns, vaccination programmes, and public health initiatives.
• Assist with the administration and analysis of Friends and Family Test feedback.
• Support PPG activity and patient engagement initiatives.
• Contribute to service improvements designed to enhance patient experience and access to services.
• Manage routine patient service concerns and seek early resolution wherever possible.
• Personal Development
• Actively engage with the organisations Management Progression Framework.
• Undertake training and development activities relevant to the role.
• Develop knowledge and understanding of NHS primary care, contractual requirements, performance management, workforce management, governance, leadership, and organisational development.
• Demonstrate a commitment to compassionate, inclusive, and collective leadership principles.
• Take responsibility for continuous professional development and reflective learning.
• General
• Carry out any other duties appropriate to the grade of the post as requested by the Senior Practice Manager.
• Work at all times in accordance with practice policies, NHS standards, health and safety requirements, and information governance legislation.
• Maintain strict confidentiality and uphold the values and behaviours expected within the organisation.

This job description reflects the current requirements of the post and may be reviewed and amended in consultation with the post holder to meet the changing needs of the service.

Person Specification

Qualifications

Essential

• GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
• Evidence of good literacy and numeracy skills.
• Willingness to undertake training and development relevant to the role.

Desirable

• NVQ Level 3 or equivalent qualification in Business Administration, Management, Healthcare Administration, or a related subject.
• Leadership or management qualification.
• Evidence of continuing professional development.

Experience

Essential

• Experience working in an administrative, customer service, healthcare, retail, hospitality, or office-based environment.
• Experience working as part of a team.
• Experience using IT systems and Microsoft Office applications.
• Experience dealing with a range of people in a professional manner.
• Experience organising and prioritising workloads to meet deadlines.

Desirable

• Experience working within the NHS, primary care, general practice, or another healthcare setting.
• Experience supporting staff, mentoring colleagues, or supervising others.
• Experience coordinating rotas, meetings, projects, or service delivery.
• Experience handling complaints or resolving customer service issues.
• Experience using EMIS Web, Docman, Accurx, People HR, or similar systems.
• Experience collecting, analysing, or reporting data.
• Experience supporting quality improvement or service development initiatives.
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

• Employer details
• Employer name
• Hope Citadel Healthcare CIC
• Address
• Hill Top Surgery
• Fircroft Road
• Fitton Hill
• Oldham
• OL8 2QD
• United Kingdom
• Employer's website http://www. hopecitadel. org. uk/ (Opens in a new tab)