At a Glance
- Tasks: Support patients and clinical staff while managing back-office tasks in a busy environment.
- Company: Join a compassionate team at Hope Citadel Healthcare, transforming lives through quality care.
- Benefits: Gain valuable experience, develop your skills, and work with supportive colleagues.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while honing your organisational and communication skills.
- Qualifications: Positive attitude, good IT skills, and experience in a similar role preferred.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to have a job that helps people and work with great colleagues? Then come and be part of our team. As a medical receptionist, you will work as part of a team that completes the back-office tasks. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem-solve for patients with exceptional communication skills. You may also be asked to cover reception duties from time to time.
Responsibilities:
- Provide an efficient audio-typing service for GPs, including the typing of referral letters, reports, patient letters, etc., in an accurate and quality manner.
- Use the e-Referral system for referrals to hospitals and other care providers.
- Scan and file all correspondence into patients' medical records using the Docman system.
- Triage all clinical correspondence and workflow-necessary documents to clinicians.
- Code all relevant clinical information into patients' medical records.
- Make, cancel and amend appointments.
- Establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
- Process all insurance and solicitor reports in a timely manner.
- Process copies of medical requests for patients and insurance companies in a timely manner.
- Complete all tasks in Workflow Manager to include deductions, GP2GP, etc.
- Efficiently deal with tasks from GPs, nurses and other staff.
- Maintain the practice GSF register and the Safeguarding register.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
- Promote the ethos and vision of Hope Citadel Healthcare within the practice, including staff, visitors and patients, through the provision of quality whole-person healthcare.
- Attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
Ideal Candidate:
The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised, and be able to work systematically and follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.
Hollinwood Medical Practice is run by Hope Citadel Healthcare. We are a team of GP practices that are looking to bring transformation in individuals, families and communities through whole-person centered healthcare.
Medical Receptionist employer: Hope Citadel Healthcare CIC
Hope Citadel is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its staff in Manchester. With a strong commitment to social justice and community health, employees benefit from competitive salaries, generous annual leave, and opportunities for professional development, all while working collaboratively to make a meaningful impact in deprived areas. The culture prioritises employee well-being, offering mentoring and social activities that enhance team cohesion and job satisfaction.
Contact Details:
Hope Citadel Healthcare CIC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hope Citadel Healthcare CIC.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hope Citadel Healthcare CIC.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hope Citadel Healthcare CIC, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hope Citadel Healthcare CIC.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hope Citadel Healthcare CIC.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hope Citadel Healthcare CIC. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hope Citadel Healthcare CIC. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hope Citadel Healthcare CIC
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hope Citadel Healthcare CIC’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
