We have part time/full-time position available. Working hours between Monday-Sunday 8am-8pm.
Do you want to have a job that helps people, and work with great colleagues? Then come and be part of our team. As a medical receptionist, and you will work as part of a team that complete the day to day tasks. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills.
The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.
The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.
Main duties of the job
Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.
To use the e-Referral system for referrals to hospitals and other care providers.
To scan and file all correspondence into patients medical records using the docman system.
To triage all clinical correspondence and workflow necessary documents to clinicians.
Code all relevant clinical information into patients medical records.
To make, cancel and amend appointments.
To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
To process all insurance and solicitor reports in a timely manner.
To process copies of medical requests for patients and insurance companies in a timely manner.
To complete all tasks in workflow manager to include deductions, GP2GP etc.
To efficiently deal with tasks from GPs, nurses and other staff.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
About us
Hawthorn Medical Centre is run by Hope Citadel Healthcare.
Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by local CCGs to provide NHS services to the local area where the practices are located.
More information on Hope Citadel Healthcare can be found on our website.
We really care about whole person healthcare.
We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.
Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.
We really care about whole person healthcare.
We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.
Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.
Job responsibilities
Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.
To use the e-Referral system for referrals to hospitals and other care providers.
To scan and file all correspondence into patients medical records using the docman system.
To triage all clinical correspondence and workflow necessary documents to clinicians.
Code all relevant clinical information into patients medical records.
To make, cancel and amend appointments.
To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
To process all insurance and solicitor reports in a timely manner.
To process copies of medical requests for patients and insurance companies in a timely manner.
To complete all tasks in workflow manager to include deductions, GP2GP etc.
To efficiently deal with tasks from GPs, nurses and other staff.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
Person Specification
Qualifications
- Experience with emis
Experience
- Experience of working within a primary care setting and team.
- Experience of handling patients queries in a calm and professional manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Address
Hawthorn Medical Centre
Unit K, Fallowfield Retail Park, Birchfields Rd
Unit K, Fallowfield Retail Park, Birchfields Rd
#J-18808-Ljbffr
Medical Receptionist in Manchester employer: Hope Citadel Healthcare CIC
Hope Citadel is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its staff in Manchester. With a strong commitment to social justice and community health, employees benefit from competitive salaries, generous annual leave, and opportunities for professional development, all while working collaboratively to make a meaningful impact in deprived areas. The culture prioritises employee well-being, offering mentoring and social activities that enhance team cohesion and job satisfaction.
Contact Details:
Hope Citadel Healthcare CIC Recruitment Team
