Duty Manager

Hope Citadel runs 11 GP practices in Greater Manchester. We have different levels of management at different practices and are looking for a new manager to join the team at Hill Top Surgery. We are open to working with someone at the beginning of their management career, or someone who has a few more years under their belt. The role is supported by a Senior Practice Manager and the wider management team. As a Duty Manager, you will initially be responsible for the day to day operations of running the practice including staff rotas, QOF recall systems, some claims, and carrying out simple investigations or attending meetings on behalf of the practice.

• To be responsible for, or to assist the senior practice manager in, the overall running of the practice, fulfilling any reasonable task as directed by your practice manager.
• To be responsible for compiling all practice rotas and ensuring these are communicated and understood by all staff.
• To assist, or lead, in matters of HR as directed by the practice manager/HR Manager, including the recruitment process and induction.
• To be aware of the practices contractual responsibilities and assist the management team in the quality provision of services.
  Hill Top Surgery have a registered list of 6500 patients. It is part of the Hope Citadel group of practices. Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned to provide NHS services to the local area where the practices are located.

We really care about whole person healthcare. We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment. Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible. We have a central team that deal with all areas of finance and payroll, as well as a HR Manager and Head of Operations that oversee and advise on different areas of work. Depending on the stage of your career, you will either have support in all HR and management decisions, or be able to have greater autonomy in your decision making. You will also be a part of the management team across the company, who meet regularly and share best practice.