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For Companies At a Glance
- Tasks: Lead a vibrant team in delivering authentic Vietnamese cuisine and exceptional service.
- Company: Join HOP, a fast-growing Vietnamese food brand with a mission to serve fresh, delicious meals.
- Benefits: Enjoy free food on shifts, team events, discounts, and a clear career development path.
- Why this job: Be part of a unique culture that celebrates individuality and fosters personal growth.
- Qualifications: 1+ years in a supervisory role, ideally in hospitality or fast-paced dining environments.
- Other info: Work full-time (45 hours/week) in London with a competitive pay rate of £13.50/hour.
The predicted salary is between 28000 - 42000 £ per year.
Fast. Fresh, Fearless. Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London, we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites.
As a HOP Master, you support the Assistant General Manager in running a fantastic HOP restaurant and delivering great restaurant performance. This isn’t just another supervisor role - it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you’re at your best, our team and our guests feel it too.
If you’re an operator with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food!
The Role at a Glance:
- HOP Master (Restaurant Supervisor)
- London (100% Onsite)
- £13.50 per Hour
- Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and more…
- Hours: Full Time (up to 45 hours per week)
Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & Manchester with fresh, flavourful food across five thriving restaurants—soon to be seven in 2025. Join us as we continue to grow!
Our Commitment to you: When visiting Vietnam, you’ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you’re part of the HOP family, know that we are grateful for everything you do.
We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food!
Where you’ll shine:
As a part of the management team, you'll be assisting steer the daily operations and ensuring top-notch service, delicious food, happy teams and happy customers. Leading by example, you'll inspire and energise your colleagues and play a key role in ensuring the smooth daily running of your restaurant. With a keen eye on detail, you'll support in optimising workflows, managing stock, and keeping costs in check—without ever compromising on quality. Compliance is key, so you’ll be involved in making sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and supporting a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience.
About you:
- At least 1 year of previous supervisor/management experience
- Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry
- Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience
- Some operational knowledge, including stock management, compliance, and cost control
- Hands-on approach—willing to step in when needed
- Honing the craft of excellent communication skills, with the ability to engage both team members and customers
- A problem-solver who stays cool under pressure and can adapt quickly to challenges
- Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus
What’s on Offer:
- Competitive hourly rate
- Day off on your birthday + 1 extra day for every two years working for HOP
- Structured career ladder for development
- Free food on every shift
- Team events & parties
- Referral scheme
- Flexible pay through wagestream
- 50% discount when you come with family or friends
- Gifts on special occasions
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Supervisor/Team Leader- Full-time 45hrs. Mon to Sun. £13.50 p/h employer: HOP Vietnamese
Contact Detail:
HOP Vietnamese Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor/Team Leader- Full-time 45hrs. Mon to Sun. £13.50 p/h
✨Tip Number 1
Familiarise yourself with Vietnamese cuisine and culture. Understanding the food and its significance will not only help you connect with the brand but also impress during any discussions with the hiring team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific situations where you inspired your colleagues or improved team performance.
✨Tip Number 3
Research HOP Vietnamese's values and mission. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the role and the company culture.
✨Tip Number 4
Prepare to discuss your operational knowledge, especially in stock management and compliance. Highlight any relevant experiences that showcase your ability to maintain high standards while managing costs effectively.
We think you need these skills to ace Supervisor/Team Leader- Full-time 45hrs. Mon to Sun. £13.50 p/h
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous supervisory roles and your ability to thrive in fast-paced environments, as these are key for the HOP Master position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and service. Mention your understanding of Vietnamese cuisine or culture, and explain why you want to be part of HOP's mission to deliver authentic experiences.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams in the past. Highlight your problem-solving abilities and how you've maintained high standards of service under pressure.
Express Your Personality: HOP values individuality, so let your personality shine through in your application. Share what makes you unique and how you can contribute to the vibrant culture at HOP.
How to prepare for a job interview at HOP Vietnamese
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for fast-paced environments and how you thrive in them.
✨Demonstrate Leadership Skills
As a potential HOP Master, it's crucial to showcase your leadership abilities. Prepare examples of how you've successfully led a team, resolved conflicts, or motivated colleagues in previous roles.
✨Familiarise Yourself with Vietnamese Cuisine
While not mandatory, having some knowledge about Vietnamese food and culture can set you apart. Research popular dishes and the essence of Vietnamese dining to show your genuine interest in the brand.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to manage customer feedback or operational challenges, and be ready to discuss your approach.
