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For Companies At a Glance
- Tasks: Drive revenue growth, manage client relationships, and oversee daily operations in a vibrant workplace.
- Company: Dynamic company focused on creating exceptional client experiences and fostering community.
- Benefits: Competitive salary, performance bonuses, networking opportunities, and a supportive work environment.
- Why this job: Lead a thriving workplace, make impactful connections, and drive success every day.
- Qualifications: Strong leadership skills, commercial acumen, and a passion for client engagement.
- Other info: Exciting role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Role Purpose
This is not an operations role with some sales responsibility — this is a commercial leadership role. As Commercial Manager, you are the revenue driver, deal closer and growth engine of one of our largest workplaces. You own the commercial performance of the building — from pipeline to renewal, from enquiry to profitability. Your mission is simple: Grow revenue. Protect occupancy. Maximise profit. Deliver an exceptional client experience while doing it.
You are the face of the workplace, you’ll run the ship, it’s yours. You actively hunt for new business, gather opportunities from your network and community, convert prospects into clients, and ensure every existing client renews because they simply don’t want to leave. You will be overseeing day-to-day operations, hosting social events, managing budgets and creating a unique and welcoming environment.
About You
- You think commercially first.
- A natural leader while driving performance.
- You understand revenue, margin and occupancy — not just service.
- You’re proactive, not reactive and always thinking one step ahead.
- You’re comfortable having pricing conversations.
- You enjoy winning.
- You balance warmth with commercial sharpness — professional, polished, but never passive.
Your Superpowers
- A natural hunter – you don’t wait for enquiries; you generate them.
- Strong networker – visible locally, building meaningful referral channels.
- Deal maker – confident negotiating both new contracts and renewals.
- Commercially literate – you understand yield, occupancy, incentives and margin.
- Results-driven – targets excite you.
- Resilient – you don’t take “no” personally.
- Relationship builder – clients trust you.
- Detail-focused – your building is always tour-ready.
- Tech and systems confident – CRM, reporting, billing accuracy all matter.
What You’ll Do
- Take full responsibility for occupancy, revenue growth and profitability.
- Drive new business across offices, memberships, meeting rooms and virtual offices.
- Deliver compelling, high-conversion tours.
- Negotiate and close new deals across all product lines.
- Manage and convert your own pipeline.
- Actively generate referrals from existing clients.
- Negotiate renewals confidently to protect revenue and minimise churn.
- Attend at least two targeted networking events per month to build your local pipeline.
- Develop strong relationships in your local area and community through relevant methods (networking, Chamber of Commerce etc).
- Drive strong client referrals to others by providing a great service.
- Deliver flawless tours to prospective clients, ensuring all show offices are 100% spot-on.
- Negotiate on new client deals across all product offerings.
Finance & Administration
- Prepare accurate monthly client billing with your Workplace Manager.
- Manage petty cash and workplace expenses.
- Support credit control and debtor management.
IT & Systems
- Help clients with basic IT and telecom setups.
- Keep the comms room in check and liaise with IT providers.
- Maintain accurate IT system records.
How We’ll Measure Your Success (KPIs)
- Occupancy (retention and new business).
- Positive NPS growth.
- Clients are happy and engaged – giving high satisfaction scores.
- Deliver an exceptional customer experience every day.
- Resolve all client issues within 48 hours.
- Keep the workplace fully compliant with health and safety standards.
Commercial Manager in Surrey employer: Hop Talent
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager in Surrey
✨Tip Number 1
Get out there and network! Attend local events, meet people, and build relationships. The more connections you make, the more opportunities you'll uncover.
✨Tip Number 2
Show off your commercial savvy during interviews. Be ready to discuss how you've driven revenue and maximised profit in previous roles. We want to see that you think commercially first!
✨Tip Number 3
Prepare for those tough pricing conversations. Practice your negotiation skills so you can confidently discuss deals and renewals. Remember, it’s all about protecting revenue and minimising churn!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative.
We think you need these skills to ace Commercial Manager in Surrey
Some tips for your application 🫡
Show Your Commercial Mindset: When writing your application, make sure to highlight your commercial thinking. We want to see how you’ve driven revenue and maximised profit in previous roles. Use specific examples that showcase your ability to think commercially first!
Be a Deal Closer: Don’t shy away from sharing your success stories in negotiations. We love a confident deal maker! Include details about how you’ve successfully closed deals or renewed contracts, and what strategies you used to achieve those wins.
Demonstrate Your Networking Skills: Networking is key for this role, so let us know how you’ve built relationships in your community. Mention any relevant events you’ve attended or initiatives you’ve led to generate referrals and new business opportunities.
Keep It Professional Yet Warm: Your application should reflect the balance of professionalism and warmth we value. Write in a polished manner but don’t forget to let your personality shine through. We want to see the real you, so be genuine and engaging!
How to prepare for a job interview at Hop Talent
✨Know Your Numbers
As a Commercial Manager, you need to be comfortable discussing revenue, margin, and occupancy. Brush up on your financial metrics and be ready to discuss how you've driven growth in previous roles. This shows you're not just about service but understand the commercial side of things.
✨Showcase Your Networking Skills
Since this role involves building relationships and generating referrals, come prepared with examples of how you've successfully networked in the past. Mention specific events you've attended or strategies you've used to create meaningful connections. This will highlight your proactive approach.
✨Prepare for Pricing Conversations
You’ll need to negotiate deals confidently, so practice discussing pricing strategies and how you’ve handled tough negotiations before. Be ready to explain your thought process and how you balance client needs with profitability.
✨Demonstrate Your Leadership Style
As a natural leader, it’s important to convey your leadership style during the interview. Share examples of how you've motivated teams or driven performance in previous roles. Highlight your ability to balance warmth with commercial sharpness, as this is key to building trust with clients.