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For Companies At a Glance
- Tasks: Manage client relationships and convert enquiries into sales while exceeding KPIs.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values teamwork and personal development.
- Qualifications: 1+ years in direct sales with strong communication and problem-solving skills required.
- Other info: Experience with Salesforce and proficiency in tech tools is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Your role of Membership and Relationship manager is to fully qualify all opportunities that come via direct or 3rd party channels. The individual must have excellent customer service and problem solving skills to identify the best solution within our portfolio for each client. You will be accountable for conversion rates from enquiry to the tour being arranged and manage the ongoing conversation until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to complete business development and work closely with the Broker and Agent channel partner to increase lead flow.
Additionally, you will play a key part in relationship managing a portion of the members, using the relationships you have built through the sales process in order to make sure their experience continues to be a positive one as members - taking care of their engagement in the house, minimising churn and growing accounts.
ESSENTIAL DUTIES:- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team to work towards group KPI targets.
- Liaise with 3rd parties to book in viewings for yourself or appropriate AE.
- Manage each lead on Salesforce and become efficient in using this system correctly for managing leads and reporting.
- Manage pipeline and present to GM/SD on all membership sales.
- Manage invoicing and initial lounge membership payments.
- Manage and execute on quarterly member checks in to be logged in Salesforce.
- Manage ‘churn’ for lounge with escalation to GM/SD as appropriate.
- Manage ‘onboarding’ for lounge with House manager.
- 1+ years in direct sales.
- Energetic, passionate, hungry to create, manage and evolve a product.
- Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent experience.
- You have the ability to problem solve and objection handle client and broker needs and relationships.
- You have impeccable written and verbal communication skills and high attention to detail.
- You have excellent time management skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- You’re resilient, super adaptable, and can work autonomously.
- Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes.
- Excellent communication skills and strong follow-through.
- Strong goal orientation.
- Demonstrated problem solving skills.
- Ideal candidate will have Salesforce experience.
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship manager (Permanent)
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for managing leads and reporting in this role. Consider taking an online course or tutorial to boost your proficiency before the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter. Role-playing with a friend can help you articulate how you'd handle various client situations effectively.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the interview.
✨Tip Number 4
Prepare specific examples of how you've exceeded sales targets or improved customer satisfaction in previous roles. Being able to share these stories will demonstrate your capability and fit for the position.
We think you need these skills to ace Relationship manager (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in direct sales and customer service. Emphasise any achievements related to KPIs and account management, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your passion for relationship management and your ability to exceed customer expectations. Use specific examples from your past experiences that showcase your problem-solving skills and adaptability.
Showcase Your Communication Skills: Since excellent written and verbal communication is essential for this role, ensure your application is free of errors and clearly articulates your thoughts. Consider including a brief example of how you've successfully managed client relationships in the past.
Highlight Technical Proficiency: Mention your proficiency with Salesforce and other technology solutions like Excel and Google Docs. This will show that you can efficiently manage leads and reporting, which is a key part of the job.
How to prepare for a job interview at Hop Talent
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your problem-solving abilities and how they led to positive outcomes.
✨Demonstrate Your Sales Acumen
Discuss your previous sales experience and how you have met or exceeded KPIs. Be ready to explain your approach to converting leads into sales and how you manage your pipeline effectively, especially using tools like Salesforce.
✨Emphasise Team Collaboration
This position requires working closely with a sales team and third-party partners. Share examples of how you've successfully collaborated with others to achieve common goals, and highlight your ability to communicate effectively within a team setting.
✨Prepare for Time Management Questions
Given the fast-paced nature of the role, be ready to discuss how you prioritise tasks and manage your time efficiently. Provide examples of how you've handled multiple responsibilities simultaneously while maintaining high-quality work.
