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- Tasks: Manage client relationships and convert enquiries into sales while exceeding KPIs.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant culture that values teamwork and personal development.
- Qualifications: 1+ years in direct sales, excellent communication, and problem-solving skills required.
- Other info: Experience with Salesforce and proficiency in tech tools is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Your role of Membership and Relationship Manager is to fully qualify all opportunities that come via direct or 3rd party channels. The individual must have excellent customer service and problem-solving skills to identify the best solution within our portfolio for each client. You will be accountable for conversion rates from enquiry to the tour being arranged and manage the ongoing conversation until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to complete business development and work closely with the Broker and Agent channel partner to increase lead flow. Additionally, you will play a key part in relationship managing a portion of the members, using the relationships you have built through the sales process in order to make sure their experience continues to be a positive one as members - taking care of their engagement in the house, minimising churn and growing accounts.
ESSENTIAL DUTIES:
- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team to work towards group KPI targets.
- Liaise with 3rd parties to book in viewings for yourself or appropriate AE.
- Manage each lead on Salesforce and become efficient in using this system correctly for managing leads and reporting.
- Manage pipeline and present to GM/SD on all membership sales.
- Manage invoicing and initial lounge membership payments.
- Manage and execute on quarterly member checks in to be logged in Salesforce.
- Manage ‘churn’ for lounge with escalation to GM/SD as appropriate.
- Manage ‘onboarding’ for lounge with House manager.
EXPERIENCE:
- 1+ years in direct sales.
- Energetic, passionate, hungry to create, manage and evolve a product.
- Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent experience.
- Ability to problem solve and objection handle client and broker needs and relationships.
- Impeccable written and verbal communication skills and high attention to detail.
- Excellent time management skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- Resilient, super adaptable, and can work autonomously.
SKILLS:
- Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes.
- Excellent communication skills and strong follow-through.
- Strong goal orientation.
- Demonstrated problem-solving skills.
- Ideal candidate will have Salesforce experience.
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager Full Time Permanent
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for managing leads and reporting in this role. Consider taking an online course or tutorial to boost your confidence and efficiency in using the platform.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter. Role-playing with a friend can help you develop effective problem-solving techniques and improve your communication skills.
✨Tip Number 3
Network with professionals in the sales and relationship management field. Attend industry events or join relevant online groups to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 4
Prepare to discuss your experience with KPIs and how you've exceeded them in previous roles. Be ready to share specific examples that demonstrate your goal-oriented mindset and ability to work effectively within a team.
We think you need these skills to ace Relationship Manager Full Time Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in direct sales and customer service. Emphasise any achievements related to exceeding KPIs and managing client relationships, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for relationship management and sales. Use specific examples from your past experiences that demonstrate your problem-solving skills and ability to manage multiple tasks effectively.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Highlight your verbal and written communication skills, perhaps by mentioning any relevant experiences where you successfully engaged with clients or team members.
Demonstrate Your Familiarity with Salesforce: If you have experience using Salesforce, mention it explicitly in your application. Describe how you've used it to manage leads and report on sales, as this will show your readiness to hit the ground running in this position.
How to prepare for a job interview at Hop Talent
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your problem-solving abilities and how they led to positive outcomes.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experience, particularly any achievements related to KPIs. Use specific metrics to illustrate how you exceeded targets and contributed to team success.
✨Familiarise Yourself with Salesforce
As managing leads on Salesforce is crucial for this role, ensure you understand its functionalities. If you have prior experience, be prepared to discuss how you used it to manage your pipeline effectively.
✨Prepare for Team Dynamics Questions
Since teamwork is essential, think about times when you collaborated with others to achieve a common goal. Be ready to share how you contribute to a positive team environment and support your colleagues.
