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For Companies At a Glance
- Tasks: Manage client relationships and convert inquiries into sales while exceeding KPIs.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values teamwork and innovation.
- Qualifications: 1+ years in direct sales with strong communication and problem-solving skills required.
- Other info: Experience with Salesforce is a plus; thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Your role of Membership and Relationship Manager is to fully qualify all opportunities that come via direct or 3rd party channels. The individual must have excellent customer service and problem-solving skills to identify the best solution within our portfolio for each client. You will be accountable for conversion rates from enquiry to the tour being arranged and manage the ongoing conversation until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to complete business development and work closely with the Broker and Agent channel partner to increase lead flow. Additionally, you will play a key part in relationship managing a portion of the members, using the relationships you have built through the sales process in order to make sure their experience continues to be a positive one as members - taking care of their engagement in the house, minimising churn and growing accounts.
ESSENTIAL DUTIES:
- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team to work towards group KPI targets.
- Liaise with 3rd parties to book in viewings for yourself or appropriate AE.
- Manage each lead on Salesforce and become efficient in using this system correctly for managing leads and reporting.
- Manage pipeline and present to GM/SD on all membership sales.
- Manage invoicing and initial lounge membership payments.
- Manage and execute on quarterly member checks in to be logged in Salesforce.
- Manage ‘churn’ for lounge with escalation to GM/SD as appropriate.
- Manage ‘onboarding’ for lounge with House manager.
EXPERIENCE:
- 1+ years in direct sales.
- Energetic, passionate, hungry to create, manage and evolve a product.
- Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent experience.
- Ability to problem solve and objection handle client and broker needs and relationships.
- Impeccable written and verbal communication skills and high attention to detail.
- Excellent time management skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- Resilient, super adaptable, and can work autonomously.
SKILLS:
- Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes.
- Excellent communication skills and strong follow-through.
- Strong goal orientation.
- Demonstrated problem-solving skills.
- Ideal candidate will have Salesforce experience.
Relationship Manager employer: Hop Talent
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarise yourself with Salesforce before applying. Since the role requires managing leads and reporting through this system, having a good grasp of its functionalities will give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills in conversations. When networking or during interviews, share specific examples of how you've exceeded customer expectations or resolved issues effectively.
✨Tip Number 3
Demonstrate your ability to work as part of a team. Highlight experiences where collaboration led to achieving sales targets or improving customer satisfaction, as teamwork is crucial for this role.
✨Tip Number 4
Prepare to discuss your time management strategies. Given the fast-paced environment, be ready to explain how you prioritise tasks and manage multiple leads without compromising on quality.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in direct sales and customer service. Emphasise your problem-solving skills and any experience with Salesforce, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for relationship management and sales. Use specific examples from your past experiences to demonstrate how you have exceeded KPIs and managed client relationships effectively.
Showcase Your Skills: Highlight your proficiency with tools like Excel and Google Docs in your application. Mention any specific achievements that showcase your ability to manage multiple tasks and work autonomously in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your communication is clear and professional, reflecting the high attention to detail required for the role.
How to prepare for a job interview at Hop Talent
✨Showcase Your Customer Service Skills
As a Relationship Manager, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your problem-solving skills and commitment to exceeding client expectations.
✨Familiarise Yourself with Salesforce
Since managing leads on Salesforce is a key part of the role, make sure you understand how to navigate the platform. If you have prior experience, be ready to discuss specific instances where you used Salesforce to manage your pipeline effectively.
✨Prepare for Team Dynamics
This role requires working closely with a sales team. Think about times when you've collaborated with others to achieve a common goal. Be prepared to discuss how you contribute to team success and how you handle challenges within a group setting.
✨Demonstrate Time Management Skills
With multiple tasks to juggle, showcasing your time management abilities is essential. Prepare to share strategies you've used to prioritise tasks and manage your workload efficiently, especially in fast-paced environments.
