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For Companies At a Glance
- Tasks: Manage client relationships and convert enquiries into sales while exceeding KPIs.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values innovation and teamwork.
- Qualifications: 1+ years in direct sales with strong communication and problem-solving skills.
- Other info: Experience with Salesforce is a plus; thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Your role of Membership and Relationship Manager is to fully qualify all opportunities that come via direct or 3rd party channels. The individual must have excellent customer service and problem-solving skills to identify the best solution within our portfolio for each client. You will be accountable for conversion rates from enquiry to the tour being arranged and manage the ongoing conversation until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to complete business development and work closely with the Broker and Agent channel partner to increase lead flow. Additionally, you will play a key part in relationship managing a portion of the members, using the relationships you have built through the sales process in order to make sure their experience continues to be a positive one as members - taking care of their engagement in the house, minimising churn and growing accounts.
ESSENTIAL DUTIES:
- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team to work towards group KPI targets.
- Liaise with 3rd parties to book in viewings for yourself or appropriate AE.
- Manage each lead on Salesforce and become efficient in using this system correctly for managing leads and reporting.
- Manage pipeline and present to GM/SD on all membership sales.
- Manage invoicing and initial lounge membership payments.
- Manage and execute on quarterly member checks in to be logged in Salesforce.
- Manage ‘churn’ for lounge with escalation to GM/SD as appropriate.
- Manage ‘onboarding’ for lounge with House manager.
EXPERIENCE:
- 1+ years in direct sales.
- Energetic, passionate, hungry to create, manage and evolve a product.
- Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent experience.
- Ability to problem solve and objection handle client and broker needs and relationships.
- Impeccable written and verbal communication skills and high attention to detail.
- Excellent time management skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- Resilient, super adaptable, and can work autonomously.
SKILLS:
- Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes.
- Excellent communication skills and strong follow-through.
- Strong goal orientation.
- Demonstrated problem-solving skills.
- Ideal candidate will have Salesforce experience.
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for managing leads and reporting in this role. Consider taking an online course or tutorial to boost your proficiency, which will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client relationships in the past. Be ready to discuss specific situations where you exceeded expectations or resolved issues effectively.
✨Tip Number 3
Research StudySmarter's offerings and think about how you can align your sales strategies with our products. This knowledge will not only impress us but also demonstrate your genuine interest in the role.
✨Tip Number 4
Practice your time management skills by creating a mock schedule that prioritises tasks similar to those mentioned in the job description. Being able to articulate your approach to managing multiple responsibilities will show us you're ready for the fast-paced environment.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you managed relationships or exceeded KPIs, as these are crucial for the Relationship Manager position.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for customer service and problem-solving skills. Mention specific examples of how you've successfully managed client relationships and contributed to sales growth in past roles.
Highlight Relevant Skills: Clearly outline your proficiency with Salesforce and other technology solutions in your application. Mention your time management skills and ability to handle multiple tasks, as these are essential for the role.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is well-structured and free of errors. Use clear and concise language to demonstrate your attention to detail.
How to prepare for a job interview at Hop Talent
✨Showcase Your Customer Service Skills
As a Relationship Manager, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved customer issues in the past and how you’ve gone above and beyond to exceed expectations.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience in direct sales and how you've met or exceeded KPIs in previous roles. Highlight specific achievements and be prepared to explain your approach to converting leads into sales.
✨Familiarise Yourself with Salesforce
Since managing leads on Salesforce is a key part of the role, ensure you understand its functionalities. If you have prior experience, be ready to discuss how you used it to manage your pipeline effectively.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle objections or difficult situations with clients or brokers, and explain how you navigated those challenges.
