Maintenance Manager (, , United Kingdom)

We are looking for a hands-on and organised Maintenance Manager to lead and coordinate the maintenance function across our growing portfolio of serviced office spaces in London . This role is key to ensuring that our workspaces remain operational, safe, and well-maintained at all times. You will be responsible for managing a multi-skilled maintenance team , overseeing scheduling , planned preventative maintenance (PPM) , and reactive tasks , while ensuring exceptional service standards across all sites.

Key Responsibilities:

• Team Management : Lead, supervise, and support a mobile or site-based maintenance team, including performance management and training.
• Work Scheduling : Create and manage maintenance schedules across all locations, ensuring timely delivery of both reactive and planned works.
• Planned Preventative Maintenance (PPM) : Develop and maintain a robust PPM program to minimise downtime and prolong asset life.
• Reactive Maintenance : Oversee and prioritise incoming maintenance requests, ensuring issues are resolved quickly and efficiently.
• Compliance & Safety : Ensure all maintenance work is compliant with relevant legislation and internal health & safety policies.
• Asset Management : Maintain accurate records of building assets, equipment, and service history.
• Contractor Coordination : Liaise with approved contractors for specialist work, ensuring quality and timely completion.
• Reporting : Provide regular reports on maintenance activity, team performance, and operational issues.
• Budget Awareness : Work within budget parameters for maintenance costs, seeking cost-effective solutions when possible.
• Customer Experience : Ensure maintenance work enhances the overall experience of clients using the serviced office spaces.

Requirements:

• Proven experience in a maintenance or building services management role, preferably within serviced offices, hospitality, or commercial real estate.
• Strong team leadership and scheduling skills.
• Good technical understanding of HVAC, electrical, plumbing, and general building maintenance.
• Familiarity with compliance standards including H&S regulations.
• Experience with CMMS or maintenance scheduling software (e.g. Planon, Concept, CAFM Explorer).
• Excellent organisational and communication skills.
• Proactive problem-solving attitude.
• Relevant trade qualification or technical certification preferred (e.g. City & Guilds, NVQ).
• IOSH or NEBOSH certification desirable.
• Driving license and willingness to travel between sites across London.