At a Glance
- Tasks: Lead operations and enhance member experiences in stunning premium workspaces.
- Company: Exciting premium workspace business transforming Victorian townhouses in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and sustainability.
- Why this job: Join a passionate team and make a real impact on member satisfaction and operational excellence.
- Qualifications: Leadership experience in flexible workspace and strong people management skills.
The predicted salary is between 60750 - 74250 £ per year.
An exceptional opportunity has arisen for an experienced Operations Director to join one of London's most exciting premium workspace businesses.
Our client transforms stunning Victorian and Georgian townhouses in the heart of the West End into beautifully designed members' clubs for ambitious startups, entrepreneurs and growing businesses. Combining exceptional hospitality with high-end flexible workspaces, they create environments where members genuinely want to spend their time.
Working closely with the Founder, COO and Managing Director, you'll be responsible for leading all operational functions across the portfolio, ensuring every building delivers an outstanding member experience while operating efficiently and to the highest possible standards.
The Role
As Head of Operations you'll provide strategic and hands-on leadership across the business, driving operational excellence, developing high-performing teams and continuously improving the member journey.
Key responsibilities include:
- Leading, mentoring and developing department heads to create a culture of accountability and excellence.
- Delivering a consistently exceptional experience for members and guests across every location.
- Managing operational budgets, KPIs and financial performance, identifying opportunities to improve efficiencies.
- Ensuring compliance with all health & safety, legal and operational standards.
- Working closely with the Membership, Events and Marketing teams to maximise member engagement, occupancy and commercial performance.
- Championing innovation, sustainability and continuous improvement throughout the business.
About You
You're a commercially minded operational leader who enjoys building exceptional teams and delivering premium customer experiences. You combine strategic thinking with a willingness to be visible, approachable and hands-on when needed.
You'll ideally bring:
- Significant leadership experience within the serviced office, flexible workspace or coworking sector.
- Outstanding people leadership skills with a track record of developing high-performing teams.
- Strong commercial acumen with experience managing budgets, operational performance and business KPIs.
- Excellent organisational and communication skills, with the ability to build relationships across all levels of the business.
- An unwavering attention to detail and commitment to delivering an exceptional member experience.
- The energy, adaptability and professionalism to thrive in a fast-paced, premium hospitality-led environment.
Operations Development Executive in London employer: Hop Talent
Join a dynamic and innovative team at our Shoreditch HQ, where we prioritise creating an exceptional workplace culture. As an Office Manager, you'll enjoy a hands-on role with ample opportunities for personal growth, competitive salary, equity options, and a supportive environment that values your contributions. With a focus on teamwork and employee experience, we ensure that every day is rewarding and impactful.
