At a Glance
- Tasks: Support daily operations of managed office spaces and ensure smooth service delivery.
- Company: Dynamic company focused on efficient office management and tenant satisfaction.
- Benefits: Gain hands-on experience, develop skills, and enjoy a collaborative work environment.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
- Why this job: Be the go-to person for problem-solving and make a real difference in office operations.
- Qualifications: Experience in operations or facilities management, strong organisational skills, and excellent communication.
The predicted salary is between 22950 - 28050 £ per year.
The Operations Assistant will support the Head of Operations in the day-to-day management of a portfolio of managed office spaces. This role focuses on ensuring operational efficiency, resolving issues as they arise across sites, and maintaining a high standard of service delivery for occupiers and stakeholders.
You’ll be the “eyes and ears” across the portfolio—helping identify problems early, coordinate solutions, and keep everything running smoothly.
Operational Support- Assist the Head of Operations in overseeing multiple managed office locations
- Monitor day-to-day operations and flag issues requiring escalation
- Support implementation of operational policies and procedures
- Help coordinate new site launches, refurbishments, and fit-outs
- Act as a first point of contact for operational issues across the portfolio
- Log, track, and follow up on maintenance, service, and tenant-related issues
- Coordinate with contractors, suppliers, and site teams to resolve problems efficiently
- Ensure timely communication and updates to relevant stakeholders
- Liaise with facilities management providers and contractors
- Schedule planned maintenance and reactive works
- Track service performance and ensure SLAs are met
- Assist with compliance checks (health & safety, statutory requirements)
- Support occupier experience by responding to queries and requests
- Help manage tenant communications and notices
- Assist with onboarding new tenants and offboarding processes
- Maintain accurate records of issues, works, and site activity
- Prepare reports for the Head of Operations (e.g., issue logs, performance metrics)
- Assist with budgeting tracking and invoice processing where required
- Support data collection for operational performance analysis
- Previous experience in operations, facilities, property management, or similar
- Strong organisational and multitasking skills
- Ability to manage and prioritise multiple issues across different locations
- Excellent communication skills (written and verbal)
- Problem-solving mindset with attention to detail
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Experience in managed offices, coworking, or commercial property
- Familiarity with facilities management systems or CAFM tools
- Understanding of health & safety and compliance requirements
Operations Assistant in London employer: Hop Talent
As a Service Manager in Financial Management, you will thrive in a dynamic work culture that prioritises innovation and continuous improvement. Our company offers exceptional employee growth opportunities, including leadership development and cross-functional collaboration, all while fostering long-term client relationships in a supportive environment. Located in a vibrant area, we provide a unique chance to represent the business at industry events, enhancing your professional network and career trajectory.
