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For Companies At a Glance
- Tasks: Deliver exceptional member experiences and support daily operations in a vibrant workspace.
- Company: Premium serviced office in the heart of Central London.
- Benefits: Dynamic work environment, opportunities for growth, and a chance to engage with a diverse community.
- Why this job: Be the friendly face of our community and make a real impact on member experiences.
- Qualifications: Customer-facing experience and strong communication skills are a plus.
- Other info: Join a supportive team and thrive in a fast-paced, professional atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a personable, proactive Community Associate to support the day-to-day operation of a premium serviced office in Central London. This is a front-facing, hospitality-led role at the heart of the workspace. The Community Associate is responsible for delivering an exceptional member experience, supporting building operations, and helping to foster a welcoming, professional and vibrant community. The ideal candidate will be service-driven, highly organised, and comfortable juggling front-of-house duties with operational and administrative tasks.
Key Responsibilities- Member Experience & Front of House
- Act as the first point of contact for members and guests
- Deliver a warm, professional and consistent front-of-house experience
- Manage reception, including visitor sign-in and access control
- Build positive relationships with members and understand their needs
- Handle member enquiries and requests promptly and professionally
- Support the onboarding of new members and companies
- Ensure meeting rooms and communal areas are set up and maintained to a high standard
- Community & Engagement
- Help foster a positive, inclusive and professional community atmosphere
- Support the planning and delivery of member events and activations
- Communicate building updates and community information to members
- Encourage member engagement and day-to-day interaction
- Operations & Facilities Support
- Assist with the smooth day-to-day running of the workspace
- Liaise with cleaning, maintenance and other service providers
- Report and follow up on maintenance issues
- Carry out regular checks of the space to ensure presentation standards are met
- Support stock management (pantry supplies, stationery, amenities)
- Assist with health & safety procedures and building compliance
- Administration & Systems
- Manage bookings for meeting rooms and shared spaces
- Update internal systems and member records
- Support invoicing, mail handling and deliveries
- Assist the Community Manager with reporting and ad-hoc administrative tasks
- Experience
- Previous experience in a customer-facing role (hospitality, retail, serviced offices, hotels or similar)
- Experience in a serviced office, co-working or flexible workspace environment is desirable but not essential
- Skills & Attributes
- Friendly, professional and confident communicator
- Highly organised with excellent attention to detail
- Proactive, adaptable and solutions-focused
- Comfortable multitasking in a fast-paced environment
- Strong teamwork skills with the ability to work independently when required
- Immaculate presentation and a positive attitude
Community Associate in London employer: Hop Talent
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant atmosphere.
✨Tip Number 2
Practice your front-of-house skills! Role-play common scenarios you might face as a Community Associate, like handling member enquiries or managing reception. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or attend events where they might be present. Building connections can give you insider tips and make your application stand out.
✨Tip Number 4
Apply through our website for the best chance of landing the job! Make sure to highlight your customer service experience and any relevant skills that align with the role. We love seeing candidates who are proactive and enthusiastic about joining our community.
We think you need these skills to ace Community Associate in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your friendly and professional nature. Use a warm tone and let your personality shine through, especially since this role is all about member experience.
Tailor Your Application: Don’t just send a generic application. Take the time to highlight your relevant experience in customer-facing roles. Mention specific examples that showcase your organisational skills and ability to multitask, as these are key for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and skills that align with the Community Associate role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Hop Talent
✨Know Your Community
Before the interview, research the company’s community and culture. Understand their values and how they engage with members. This will help you demonstrate your enthusiasm for fostering a positive atmosphere and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Highlight situations where you went above and beyond to meet a member's needs or resolved issues effectively. This will illustrate your proactive approach and ability to handle front-of-house duties.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised in a fast-paced environment. You might want to share specific tools or methods you use to keep track of bookings, member requests, and operational tasks. This will reassure them of your ability to juggle responsibilities seamlessly.
✨Engage with Enthusiasm
During the interview, express your passion for creating a welcoming community. Share ideas on how you would encourage member engagement and plan events. Showing your excitement about the role and your willingness to contribute positively will leave a lasting impression.
