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For Companies At a Glance
- Tasks: Drive revenue growth, manage client relationships, and oversee daily operations in a vibrant workplace.
- Company: Join a dynamic company focused on creating exceptional client experiences.
- Benefits: Competitive salary, networking opportunities, and a chance to lead in a thriving environment.
- Why this job: Be the face of the workplace and make a real impact on its success.
- Qualifications: Strong leadership skills, commercial awareness, and a knack for building relationships.
- Other info: Exciting role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This is not an operations role with some sales responsibility — this is a commercial leadership role. As Commercial Manager, you are the revenue driver, deal closer and growth engine of one of our largest workplaces. You own the commercial performance of the building — from pipeline to renewal, from enquiry to profitability.
Your mission is simple: Grow revenue. Protect occupancy. Maximise profit. Deliver an exceptional client experience while doing it.
You are the face of the workplace, you’ll run the ship, it’s yours. You actively hunt for new business, gather opportunities from your network and community, convert prospects into clients, and ensure every existing client renews because they simply don’t want to leave. You will be overseeing day‑to‑day operations, hosting social events, managing budgets and creating a unique and welcoming environment.
About You
- You think commercially first.
- A natural Leader while driving performance.
- You understand revenue, margin and occupancy — not just service.
- You’re proactive, not reactive and always thinking one step ahead.
- You’re comfortable having pricing conversations.
- You enjoy winning.
- You balance warmth with commercial sharpness — professional, polished, but never passive.
Your Superpowers
- A natural hunter – you don’t wait for enquiries; you generate them.
- Strong networker – visible locally, building meaningful referral channels.
- Deal maker – confident negotiating both new contracts and renewals.
- Commercially literate – you understand yield, occupancy, incentives and margin.
- Relationship builder – clients trust you.
- Detail-focused – your building is always tour-ready.
- Tech and systems confident – CRM, reporting, billing accuracy all matter.
What You’ll Do
- Take full responsibility for occupancy, revenue growth and profitability.
- Drive new business across offices, memberships, meeting rooms and virtual offices.
- Negotiate and close new deals across all product lines.
- Manage and convert your own pipeline.
- Actively generate referrals from existing clients.
- Negotiate renewals confidently to protect revenue and minimise churn.
- Attend at least two targeted networking events per month to build your local pipeline.
- Develop strong relationships in your local area and community through relevant methods (networking, Chamber of Commerce etc).
- Drive strong client referrals to others by providing a great service.
- Deliver flawless tours to prospective clients, ensuring all show offices are 100% spot‑on.
- Negotiate on new client deals across all product offerings.
Finance & Administration
- Prepare accurate monthly client billing with your Workplace Manager.
- Manage petty cash and workplace expenses.
- Support credit control and debtor management.
IT & Systems
- Help clients with basic IT and telecom setups.
- Keep the comms room in check and liaise with IT providers.
How We’ll Measure Your Success (KPIs)
- Occupancy (retention and new business).
- Clients are happy and engaged – giving high satisfaction scores.
- Deliver an exceptional customer experience every day.
- Resolve all client issues within 48 hours.
- Keep the workplace fully compliant with health and safety standards.
Commercial Manager in London employer: Hop Talent
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager in London
✨Tip Number 1
Network like a pro! Attend those local events and make connections. Remember, it’s all about building relationships that can lead to new business opportunities.
✨Tip Number 2
Show off your commercial savvy! When you’re chatting with potential clients, don’t shy away from discussing revenue and occupancy. It’ll show them you mean business and understand their needs.
✨Tip Number 3
Be the deal maker! Practice your negotiation skills so you can confidently close deals and renewals. The more comfortable you are with pricing conversations, the better your chances of success.
✨Tip Number 4
Keep your tours flawless! Make sure every space is tour-ready and impress potential clients with your attention to detail. A great first impression can seal the deal!
We think you need these skills to ace Commercial Manager in London
Some tips for your application 🫡
Show Your Commercial Savvy: When writing your application, make sure to highlight your understanding of revenue, margin, and occupancy. We want to see how you think commercially first and how you've driven performance in previous roles.
Be a Deal Closer: Share specific examples of how you've successfully negotiated deals or renewals. We love a good story about turning prospects into clients, so don’t hold back on the details!
Network Like a Pro: Mention your networking skills and any relevant connections you've built in your community. We’re looking for someone who actively hunts for new business, so let us know how you’ve done this in the past.
Keep It Polished Yet Warm: Your application should reflect your professional yet approachable style. We appreciate a polished presentation, but we also want to feel your warmth and passion for client relationships. Apply through our website to show us what you've got!
How to prepare for a job interview at Hop Talent
✨Know Your Numbers
As a Commercial Manager, you need to be comfortable discussing revenue, margin, and occupancy. Brush up on your financial metrics and be ready to discuss how you've driven growth in previous roles. This shows that you think commercially first and understand the numbers behind the business.
✨Showcase Your Networking Skills
Since this role involves building relationships and generating referrals, come prepared with examples of how you've successfully networked in the past. Mention specific events you've attended or strategies you've used to create meaningful connections. This will demonstrate your proactive approach and natural hunting abilities.
✨Prepare for Pricing Conversations
Be ready to discuss pricing strategies and how you've negotiated deals in the past. Think about times when you had to balance client needs with profitability. This will highlight your commercial sharpness and confidence in deal-making, which are crucial for this role.
✨Client Experience is Key
The role emphasises delivering an exceptional client experience, so prepare to talk about how you've ensured client satisfaction in previous positions. Share specific examples of how you've resolved issues quickly or gone above and beyond to keep clients happy. This will show that you understand the importance of client relationships and retention.