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- Tasks: Lead community experience, drive leasing, and ensure smooth operations in London homes.
- Company: Join a global co-living company transforming urban living with sustainable, community-focused homes.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and the chance to make a real impact.
- Why this job: Be the face of a vibrant community, fostering connections and enhancing member experiences in London.
- Qualifications: Strong interpersonal skills, organised, data-driven, and previous experience in property or community management preferred.
- Other info: This role offers a hands-on opportunity to shape the future of shared living in a fast-growing startup.
The predicted salary is between 36000 - 60000 £ per year.
My client is a global co-living company dedicated to building a better future by transforming the way we live today. They design sustainable, community-focused shared homes around the world—thoughtfully crafted spaces where people can connect, collaborate, and feel a true sense of belonging. Founded in Brussels and now thriving in cities like New York, Paris, and London, the company is growing rapidly and seeking passionate individuals to help redefine urban living.
London is one of our newest and most dynamic markets, where we’re reimagining what shared living means in the heart of the UK’s capital. Our community is expanding quickly as we create beautifully designed homes throughout the city, with a strong emphasis on connection, comfort, and community. From West Hampstead and Elephant & Castle to Finsbury Park, our London members—global citizens, professionals, and creatives—proudly call Cohabs home.
About the Role
We’re looking for a passionate, people-focused team member to lead community experience, drive room leasing, and ensure our London homes run seamlessly. As the local face of the company, you’ll be the bridge between our members, operations team, and global HQ—tuned into what makes living in London special. This is a multifaceted role for someone who thrives on connection, takes initiative, and loves making things happen.
- Community
- Build strong relationships with members and serve as their go-to support across all London homes
- Foster a warm, inclusive environment and proactively solve day-to-day issues
- Plan, budget, and execute engaging community events and initiatives
- Own member satisfaction tracking (CSAT & NPS), reporting, and improvement strategies
- Gather and relay member feedback to enhance the overall experience
- Represent the company culture—bringing positivity, fun, and energy to every interaction
- Sales & Leasing
- Manage the full leasing process from initial inquiry to signed lease
- Lead both virtual and in-person tours for prospective members
- Confidently handle communications and follow-ups with leads
- Hit KPIs related to leasing, occupancy, and conversion rates
- Provide a warm, authentic experience from first contact through to move-in
- Property Operations
- Oversee maintenance requests using the internal ticketing system
- Work closely with members and property teams to resolve issues quickly and empathetically
- Conduct regular property visits to ensure high standards are maintained
- Collaborate with design and development teams on new homes tailored to local needs
- Support the onboarding of new homes into the London portfolio
As a key team member in a fast-growing startup environment, you’ll be expected to roll up your sleeves and collaborate across all areas of the organisation. From partnering with marketing to supporting finance, this role demands adaptability and a hands-on mindset. You'll have the chance to make a real impact—driving operational improvements and helping shape the future of the community in London. We're looking for someone who’s not just reactive, but proactive—bringing fresh ideas and implementing changes that elevate the member experience and strengthen our presence in the city.
What we’re looking for
- Someone with strong interpersonal and communication skills - you love working with people!
- Highly organised and detail oriented, with the ability to juggle tasks across community, sales, and operations
- A self-starter who thrives in fast paced, ever changing environments
- You are data driven and comfortable working with feedback metrics (like CSAT, NPS, etc.)
- Comfortable using CRM systems or willing to learn and adapt quickly
- Previous experience in property management, community management, real estate, or customer success is a big plus
- Someone who genuinely believes in the power of community and wants to build something meaningful
Customer Success Manager employer: Hop Talent
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the co-living concept and the specific communities in London. Understanding the unique aspects of shared living will help you connect with potential members and demonstrate your passion for community-focused living.
✨Tip Number 2
Network with professionals in the property management and customer success sectors. Attend local events or join online forums to meet people who can provide insights into the industry and potentially refer you to opportunities at our company.
✨Tip Number 3
Showcase your interpersonal skills by engaging with our current community members on social media platforms. This will not only give you a feel for the culture but also demonstrate your proactive approach to building relationships.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to the role, such as CSAT and NPS. Being knowledgeable about these metrics will allow you to speak confidently about how you can contribute to improving member satisfaction and operational efficiency.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Company Culture: Research the co-living company to grasp its values and mission. Highlight your alignment with their focus on community, sustainability, and urban living in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in community management, customer success, or property management. Use specific examples that demonstrate your interpersonal skills and ability to foster relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your proactive approach. Mention how your skills can contribute to enhancing member satisfaction and driving operational improvements.
Highlight Relevant Metrics: If you have experience with metrics like CSAT or NPS, be sure to include this in your application. Discuss how you've used data to improve customer experiences or drive sales in previous roles.
How to prepare for a job interview at Hop Talent
✨Show Your Passion for Community
Make sure to express your genuine enthusiasm for building community and fostering connections. Share examples from your past experiences where you've successfully engaged with people and created a sense of belonging.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks effectively. Prepare to discuss how you prioritise responsibilities, especially in fast-paced environments, and provide specific examples of how you've successfully juggled various projects.
✨Be Data-Driven
Since the role involves tracking member satisfaction metrics like CSAT and NPS, be ready to discuss your experience with data analysis. Share how you've used feedback to improve services or community experiences in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios related to community management or property operations, and prepare your responses to demonstrate your proactive approach.
