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For Companies At a Glance
- Tasks: Manage client accounts and ensure exceptional service in office leasing.
- Company: Fast-growing commercial property company in Central London.
- Benefits: Dynamic team environment, hands-on experience, and growth opportunities.
- Why this job: Shape client experiences and work with diverse clients in a thriving sector.
- Qualifications: Experience in account management or client services, strong customer service skills.
- Other info: Opportunity to develop analytical and organisational skills in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
My client is a fast-growing and innovative commercial property company, leading the way in managed office solutions across Central London. Headquartered in Farringdon, we offer an elevated service-led leasing experience for our clients.
We simplify the complexities of office leasing through a single monthly fee. Our model allows clients to focus on their core business and have a hands-off leasing experience.
The Role
We are looking for a proactive and personable Client Services Manager to oversee the operational delivery and ongoing support for our managed office clients. This role sits at the heart of our client experience and is key to ensuring smooth day-to-day management of their offices—from onboarding and invoicing to liaising with suppliers and resolving issues.
You’ll act as the primary point of contact for your client portfolio, ensuring they receive exceptional service throughout their tenancy. The ideal candidate will have a strong customer service ethic, great attention to detail, and solid analytical and administrative skills.
Key Responsibilities
- Manage a portfolio of client accounts and office spaces across Central London.
- Oversee onboarding for new clients, coordinating with internal teams to ensure seamless office moves.
- Prepare and manage monthly invoicing, including ongoing services and ad-hoc charges.
- Act as liaison between clients and landlords, building managers, contractors, and other suppliers.
- Resolve any day-to-day operational issues quickly and professionally.
- Conduct regular office visits to maintain strong client relationships and ensure satisfaction.
- Support continuous improvements in client services and internal processes.
What We’re Looking For
Essential Experience & Skills:
- Proven background in account management or client services, ideally in a property, workspace, or a serviced office environment.
- Competent in bookkeeping or financial admin experience, particularly around invoicing.
- Proactive approach to client relationships and balancing multiple stakeholders.
- Strong customer service skills with a track record of client satisfaction.
- Analytical mindset with the ability to interpret and manage office running costs.
- Excellent organisation, multitasking, and problem-solving abilities.
- High attention to detail and ability to work independently.
Why Join Us?
- Be part of a dynamic and supportive team in a growing business and sector.
- Work closely with a diverse portfolio of clients and gain hands-on property operations experience.
- Play a key role in shaping our client experience for a growing company
Community Manager employer: Hop Talent
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property and client services sectors. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for client services shine through. Share stories that highlight your customer service skills and how you've resolved issues in the past. Remember, they want someone personable and proactive!
✨Tip Number 3
Research the company before your interview. Understand their values, culture, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Community Manager role. Highlight your customer service background and any relevant experience in property or workspace management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re passionate about client services. Don’t forget to mention how you can contribute to enhancing our clients' leasing experience.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved issues in previous roles. We love candidates who can think on their feet and handle challenges with professionalism and ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hop Talent
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the ins and outs of client services in a property management context. Familiarise yourself with common challenges clients face and think about how you would address them. This will show your proactive approach and readiness to tackle issues head-on.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your strong customer service ethic. Think of specific situations where you went above and beyond for a client or resolved a tricky issue. This will demonstrate your commitment to exceptional service, which is key for this role.
✨Be Ready to Discuss Financial Admin
Since invoicing and financial admin are part of the job, brush up on your bookkeeping knowledge. Be prepared to discuss how you've managed invoicing in previous roles and any tools or software you’ve used. This will reassure them that you can handle the financial aspects of the position.
✨Demonstrate Your Organisational Skills
Think about how you manage multiple tasks and priorities. During the interview, share strategies you use to stay organised and ensure nothing falls through the cracks. This will highlight your ability to juggle various responsibilities, which is crucial for managing a portfolio of client accounts.
