Senior Manager Quality Laboratory Operations in City of London

I’m working exclusively with a fast-growing and highly ambitious flexible workspace business on the appointment of an Operations Director to take full ownership of their operations function. The business currently operates a portfolio of 15+ buildings across London and has significant plans for growth across both the UK and internationally over the coming years. As the portfolio has grown, so has the complexity of the buildings, the expectations of clients and the operational requirements of the business. This is a senior, broad and hands-on role with responsibility for how the entire portfolio operates, what it costs to run and, ultimately, the experience clients receive within each building. You’ll lead the existing operations team and work closely with colleagues across projects, real estate, sales and finance. Portfolio Operations – taking ownership of the day-to-day operational performance of 15+ buildings and ensuring consistently high standards across the portfolio. • Facilities & Building Management – bringing strong technical knowledge and being comfortable dealing with complex building and M&E issues. You’ll need to be able to challenge contractors, understand when the proposed solution is the right one and drive issues through to resolution. • Budgets & Commercial Management – owning operational budgets and service charges, maintaining a constant focus on cost and identifying opportunities to make savings without compromising the quality of the product or client experience. • Supplier & Contractor Management – managing a broad supplier base and ensuring outsourced partners are held to the same standards as the internal team. Leadership – managing and developing an established operations team, while helping to shape the structure and future hires required as the portfolio continues to grow. • Landlord & Managing Agent Relationships – managing relationships with landlords, managing agents, contractors and consultants and understanding how to navigate these relationships commercially to achieve the best outcome for the business. • New Building Mobilisation – working closely with the projects team to take new sites from completion through to operational readiness, ensuring everything from compliance and asset information through to suppliers and processes is properly established from day one. • The business works with demanding, high-value clients, so delivering a premium and reliable experience is fundamental to the role. We’re looking for someone with deep facilities and building management knowledge combined with strong commercial instincts . You will ideally have experience running operations across a multi-site property portfolio , with backgrounds in flexible workspace, serviced offices, managed offices or another operationally intensive property environment particularly relevant. One day you may be developing processes for how the portfolio should operate as it grows; the next you could be challenging an M&E contractor on a difficult building issue or negotiating with a supplier. Previous experience of taking an operation that has relied heavily on individual knowledge and turning it into a structured, process-led and scalable function would be particularly valuable. Above all, they’re looking for someone commercial, pragmatic, technically credible and ambitious who wants to take genuine ownership of a function rather than simply inherit and maintain it. There is significant scope for the role to develop as the business grows, with the successful individual expected to become an increasingly important part of the senior leadership team. 15+ building portfolio £Generous bonus structure Private healthcare 25 days holiday