Account Manager (London Area)

My client is a global co-living company dedicated to building a better future by transforming the way we live today. They design sustainable, community-focused shared homes around the world—thoughtfully crafted spaces where people can connect, collaborate, and feel a true sense of belonging.

Founded in Brussels and now thriving in cities like New York, Paris, and London, the company is growing rapidly and seeking passionate individuals to help redefine urban living.

London is one of our newest and most dynamic markets, where we're reimagining what shared living means in the heart of the UK’s capital. Our community is expanding quickly as we create beautifully designed homes throughout the city, with a strong emphasis on connection, comfort, and community. From West Hampstead and Elephant & Castle to Finsbury Park, our London members—global citizens, professionals, and creatives—proudly call Cohabs home.

About the Role

We’re looking for a passionate, people-focused team member to lead community experience, drive room leasing, and ensure our London homes run seamlessly. As the local face of the company, you’ll be the bridge between our members, operations team, and global HQ—tuned into what makes living in London special. This is a multifaceted role for someone who thrives on connection, takes initiative, and loves making things happen.

🤝 Community

• Build strong relationships with members and serve as their go-to support across all London homes
• Foster a warm, inclusive environment and proactively solve day-to-day issues
• Plan, budget, and execute engaging community events and initiatives
• Own member satisfaction tracking (CSAT & NPS), reporting, and improvement strategies
• Gather and relay member feedback to enhance the overall experience
• Represent the company culture—bringing positivity, fun, and energy to every interaction

🏷️ Sales & Leasing

• Manage the full leasing process from initial inquiry to signed lease
• Lead both virtual and in-person tours for prospective members
• Confidently handle communications and follow-ups with leads
• Hit KPIs related to leasing, occupancy, and conversion rates
• Provide a warm, authentic experience from first contact through to move-in

🛠️ Property Operations

• Oversee maintenance requests using the internal ticketing system
• Work closely with members and property teams to resolve issues quickly and empathetically
• Conduct regular property visits to ensure high standards are maintained
• Collaborate with design and development teams on new homes tailored to local needs
• Support the onboarding of new homes into the London portfolio

As a key team member in a fast-growing startup environment, you’ll be expected to roll up your sleeves and collaborate across all areas of the organisation. From partnering with marketing to supporting finance, this role demands adaptability and a hands-on mindset. You'll have the chance to make a real impact—driving operational improvements and helping shape the future of the community in London. We're looking for someone who’s not just reactive, but proactive—bringing fresh ideas and implementing changes that elevate the member experience and strengthen our presence in the city.

🎯 What we’re looking for

• Someone with strong interpersonal and communication skills – you love working with people!
• Highly organised and detail oriented, with the ability to juggle tasks across community, sales, and operations
• A self-starter who thrives in fast paced, ever changing environments
• You are data driven and comfortable working with feedback metrics (like CSAT, NPS, etc.)
• Comfortable using CRM systems or willing to learn and adapt quickly
• Previous experience in property management, community management, real estate, or customer success is a big plus
• Someone who genuinely believes in the power of community and wants to build something meaningful