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- Tasks: Lead community experience, drive room leasing, and ensure seamless operations in London homes.
- Company: Join a global co-living company transforming urban living with sustainable, community-focused shared homes.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and the chance to make a real impact.
- Why this job: Be the local face of a vibrant community, fostering connections and enhancing member experiences.
- Qualifications: Strong interpersonal skills, highly organised, data-driven, and previous experience in property or community management preferred.
- Other info: This is a full-time role in a fast-paced startup, perfect for proactive individuals ready to innovate.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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My client is a global co-living company dedicated to building a better future by transforming the way we live today. They design sustainable, community-focused shared homes around the world—thoughtfully crafted spaces where people can connect, collaborate, and feel a true sense of belonging.
Founded in Brussels and now thriving in cities like New York, Paris, and London, the company is growing rapidly and seeking passionate individuals to help redefine urban living.
London is one of our newest and most dynamic markets, where we\’re reimagining what shared living means in the heart of the UK’s capital. Our community is expanding quickly as we create beautifully designed homes throughout the city, with a strong emphasis on connection, comfort, and community. From West Hampstead and Elephant & Castle to Finsbury Park, our London members—global citizens, professionals, and creatives—proudly call Cohabs home.
About the Role
We’re looking for a passionate, people-focused team member to lead community experience, drive room leasing, and ensure our London homes run seamlessly. As the local face of the company, you’ll be the bridge between our members, operations team, and global HQ—tuned into what makes living in London special. This is a multifaceted role for someone who thrives on connection, takes initiative, and loves making things happen.
- Build strong relationships with members and serve as their go-to support across all London homes
- Foster a warm, inclusive environment and proactively solve day-to-day issues
- Plan, budget, and execute engaging community events and initiatives
- Own member satisfaction tracking (CSAT & NPS), reporting, and improvement strategies
- Gather and relay member feedback to enhance the overall experience
- Represent the company culture—bringing positivity, fun, and energy to every interaction
- Manage the full leasing process from initial inquiry to signed lease
- Lead both virtual and in-person tours for prospective members
- Confidently handle communications and follow-ups with leads
- Hit KPIs related to leasing, occupancy, and conversion rates
- Provide a warm, authentic experience from first contact through to move-in
- Oversee maintenance requests using the internal ticketing system
- Work closely with members and property teams to resolve issues quickly and empathetically
- Conduct regular property visits to ensure high standards are maintained
- Collaborate with design and development teams on new homes tailored to local needs
- Support the onboarding of new homes into the London portfolio
As a key team member in a fast-growing startup environment, you’ll be expected to roll up your sleeves and collaborate across all areas of the organisation. From partnering with marketing to supporting finance, this role demands adaptability and a hands-on mindset. You\’ll have the chance to make a real impact—driving operational improvements and helping shape the future of the community in London. We\’re looking for someone who’s not just reactive, but proactive—bringing fresh ideas and implementing changes that elevate the member experience and strengthen our presence in the city.
What we’re looking for
- Someone with strong interpersonal and communication skills – you love working with people!
- Highly organised and detail oriented, with the ability to juggle tasks across community, sales, and operations
- A self-starter who thrives in fast paced, ever changing environments
- You are data driven and comfortable working with feedback metrics (like CSAT, NPS, etc.)
- Comfortable using CRM systems or willing to learn and adapt quickly
- Previous experience in property management, community management, real estate, or customer success is a big plus
- Someone who genuinely believes in the power of community and wants to build something meaningful
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development, General Business, and Customer Service
-
Industries
Real Estate and Hospitality
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Account Manager employer: Hop Talent
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the local community and culture in London. Understanding what makes living in different areas special will help you connect with potential members and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in property management and community-focused roles. Attend local events or join online forums to build relationships that could lead to valuable insights and referrals.
✨Tip Number 3
Showcase your interpersonal skills by engaging with current members of similar communities. This will not only give you a feel for their needs but also allow you to gather real-life examples to discuss during interviews.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios related to member satisfaction and community engagement. Think of creative ideas for events or initiatives that could enhance the living experience.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the company's mission and values. Cohabs focuses on community and connection, so reflect this in your application by highlighting your passion for building relationships and creating inclusive environments.
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Emphasise your interpersonal skills, organisational abilities, and any relevant experience in property management or community engagement. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their goals, particularly in fostering community and enhancing member experiences. Be sure to convey your proactive approach and willingness to adapt.
Highlight Relevant Metrics: Since the role involves data-driven decision-making, mention any experience you have with metrics like CSAT or NPS. Provide examples of how you've used data to improve customer satisfaction or operational efficiency in previous positions.
How to prepare for a job interview at Hop Talent
✨Show Your Passion for Community
Make sure to express your genuine belief in the power of community during the interview. Share examples of how you've fostered connections in previous roles, as this aligns perfectly with the company's mission.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks effectively. Bring specific examples of how you've juggled community events, leasing processes, and member support in a fast-paced environment.
✨Be Data-Driven
Familiarise yourself with key metrics like CSAT and NPS. Be ready to discuss how you've used data to improve member experiences or operational processes in your past roles.
✨Prepare for Role-Specific Scenarios
Think about potential challenges you might face in the role, such as handling maintenance requests or conducting property tours. Prepare thoughtful responses on how you would approach these situations to showcase your problem-solving skills.
