At a Glance
- Tasks: Review identity documents and assess their legitimacy in a fast-paced environment.
- Company: Join Mitek, a global leader in digital identity authentication and fraud prevention.
- Benefits: Enjoy competitive pay, private medical coverage, and generous pension plans.
- Other info: Engaging social events and opportunities for personal and professional development.
- Why this job: Be part of a pioneering team shaping the future of secure digital identities.
- Qualifications: Strong IT skills, attention to detail, and ability to work under pressure.
The predicted salary is between 22000 - 24500 £ per year.
Company Overview
Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands.
At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it. We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.
Role Summary
As an Associate Agent, you will work from our Leeds office reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.
What You Will Do (Essential Responsibilities):
- Review identity documents for administrative and legal accuracy
- Quality-assess images captured by the customer
- Assess whether the document is authentic/fraudulent
- Check the accuracy of information already in the system
- Extract document data and input into the system
- Classify document types
- Identify key document security features
- Work onsite in our secure office in Leeds, with highly regulated information
Who You Are (Soft Skills & Attributes):
- A collaborative, detail-oriented individual
- Continuous learner who values a new challenge
- Effective communicator
- Highly focused, with exceptional attention to detail
- Calm and composed under pressure
- Committed to ongoing personal and professional development
- Punctual, reliable, and highly conscientious
What Do You Need (Required Knowledge, Skills & Abilities):
- Strong IT literacy
- Strong accurate typing abilities
- Able to work towards targets and performance metrics
- Comfortable adapting to frequent procedural updates
- Clean criminal record (DBS check) and clean credit record (CCJ or bankruptcy)
- Eligible to work in the UK
- Three references (employment or academic)
- Able to reliably commute to LS1, Leeds
What Would be Nice (Preferred Skills & Experience):
- Previous office experience in administration or data entry
- An understanding of GDPR
- Criminology background
- Working knowledge of the KYC industry
What We Offer You (Training & Benefits):
- Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.
- Health and Wellness: Full private medical coverage and life insurance.
- Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.
- Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.
- Work-Life Balance: Competitive hourly annual leave allowance.
- Culture and Community: Engaging social events
- Employee stock purchase plan
- Paid volunteer time
- Referral programme
Working Schedule:
- Dependent on shift pattern
- Some weekend, evening and bank holiday availability required
- 9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential
- Ability to commute: Must be able to reliably commute to Leeds LS1
Eager to be part of a pioneering team at the forefront of identity verification technology? Apply now and help us shape the future of secure digital identities.
Job Type: Full-time
Pay: £22,000.00-£24,500.00 per year
Benefits:
- Company events
- Company pension
- Employee stock purchase plan
- Health & wellbeing programme
- Referral programme
Work Location: In person
Associate Agent in Leeds employer: Hooyu
Mitek is an exceptional employer that fosters a dynamic and inclusive work culture in Leeds, where employees are encouraged to grow both personally and professionally. With comprehensive training, generous benefits including private medical coverage and a robust pension plan, and a commitment to employee well-being, Mitek empowers its team members to thrive in a fast-paced environment while contributing to innovative identity verification solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Agent in Leeds
✨Tip Number 1
Get to know Mitek and its values! Research the company culture and understand their commitment to diversity and innovation. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to the Associate Agent role. Focus on your attention to detail and ability to work under pressure, as these are key traits they're looking for.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company. They might share tips that could give you an edge during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Mitek team.
We think you need these skills to ace Associate Agent in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Agent role. Highlight your relevant skills and experiences that match what we're looking for, like attention to detail and IT literacy.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. If you’ve got experience with data entry or document verification, let us know how you excelled in those areas!
Be Professional but Authentic:While we love a professional tone, don’t be afraid to let your personality shine through. We’re looking for individuals who are not only skilled but also a good fit for our team culture.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at Hooyu
✨Know Your Stuff
Before the interview, make sure you understand Mitek's role in digital identity authentication and fraud prevention. Familiarise yourself with their products and services, especially how they use biometric recognition and AI. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Attention to Detail
As an Associate Agent, attention to detail is crucial. Prepare examples from your past experiences where you've demonstrated this skill, whether in data entry or document review. Be ready to discuss how you ensure accuracy and quality in your work, as this aligns perfectly with the job requirements.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think of situations where you had to make quick decisions or adapt to changes. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training processes, or how Mitek supports ongoing professional development. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
