Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer experiences and drive value post-sale.
- Company: Global social media management company with a focus on innovation.
- Benefits: Remote or hybrid work options, competitive salary, and growth opportunities.
- Why this job: Make a real impact in customer success and drive revenue growth.
- Qualifications: Extensive experience in SaaS and proven leadership skills.
The predicted salary is between 48000 - 72000 £ per year.
A global social media management company is seeking a Director, Professional Services to lead a team dedicated to enhancing customer experiences post-sale. This role encompasses management practices, revenue growth strategies, and collaboration across departments, driving value through onboarding and support.
The ideal candidate should have extensive experience preferably in a fast-paced SaaS environment and proven leadership capabilities. This position supports remote or hybrid work based in London, England.
Director of Professional Services & Customer Value employer: Hootsuite
Contact Detail:
Hootsuite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Professional Services & Customer Value
✨Tip Number 1
Network like a pro! Reach out to connections in the social media or SaaS space. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect their mission!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven value in previous roles, especially in onboarding and customer support. We want to see that you can lead a team effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Professional Services & Customer Value
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Professional Services role. Highlight your leadership experience and any relevant SaaS background to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer experiences and how your previous roles have prepared you for this position. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to drive revenue growth and improve customer satisfaction. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hootsuite
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their approach to social media management will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Experience
As a Director of Professional Services, your leadership skills are crucial. Prepare specific examples of how you've successfully led teams in the past, particularly in a SaaS environment. Highlight your strategies for driving revenue growth and enhancing customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to collaborate across departments or implement onboarding processes. Be ready to discuss the outcomes and what you learned from those experiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans for customer value enhancement or how they measure success in their professional services team. This shows your strategic thinking and eagerness to contribute.
