Job Description
IT Technician
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Frodsham, Cheshire
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£32,000–£37,000 DOE
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Permanent
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We're recruiting an IT Technician for an established and growing business based at its head office in Frodsham.
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This is a great opportunity for someone with a few years' experience in IT support who wants to take more ownership and broaden their exposure across infrastructure, Microsoft 365, networking and IT security.
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You'll provide day-to-day technical support across the business, working with users at all levels while helping to ensure the company's IT systems, devices and network operate effectively and securely.
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The role
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You'll be involved in:
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- Providing 1st and 2nd line technical support across hardware, software and connectivity issues
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- Installing, configuring and maintaining laptops, desktops, mobile devices and other IT equipment
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- Microsoft 365 and user account administration
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- Supporting Active Directory / Microsoft Entra ID environments
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- Setting up equipment and system access for new starters
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- Supporting wired and wireless networks
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- Managing devices and assisting with Microsoft Intune
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- Maintaining hardware, software and licence inventories
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- Supporting backups, security checks and endpoint protection
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- Assisting with system upgrades, migrations and wider IT projects
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- Maintaining accurate IT documentation
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- Working with external IT and technology suppliers where required
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- Helping employees use company systems effectively and securely
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What we're looking for
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You'll ideally already have experience in an IT Technician, IT Support, Service Desk or similar hands-on role.
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We're particularly interested in candidates with experience across some of the following:
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- Windows desktop environments
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- Microsoft 365
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- Active Directory and/or Microsoft Entra ID
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- Microsoft Intune
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- Hardware and software troubleshooting
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- TCP/IP, DNS, DHCP, VPN and Wi-Fi
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- Basic network administration
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- IT security and endpoint protection
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- Backup systems
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- Helpdesk / ticketing systems
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Qualifications such as CompTIA, Microsoft, Cisco or similar would be useful but aren't essential if you have the right practical experience.
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You'll need to be approachable, organised and comfortable dealing with both technical and non-technical colleagues. Most importantly, you'll enjoy solving problems and taking ownership rather than simply passing issues on.
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Salary: £32,000–£37,000 depending on experience.
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If you're an IT Technician looking for a role where you can develop beyond traditional desktop support and gain broader exposure across infrastructure and security, we'd be keen to hear from you.
