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- Tasks: Train and support staff on IT systems, creating engaging learning materials.
- Company: Join Hooray, a champion of ethical recruitment and diversity in the workplace.
- Benefits: Enjoy 23 days annual leave, private medical insurance, and regular social events.
- Why this job: This role offers autonomy and the chance to make a real impact on tech training.
- Qualifications: Solid IT knowledge, experience in training, and ability to simplify complex concepts required.
- Other info: Full-time, permanent position with a salary around £35,000, depending on experience.
Are you an experienced IT support professional? Passionate about training and guiding other to master technologies?
Considering making an application for this job Check all the details in this job description, and then click on Apply.
If the answer is yes to all of the above, then Hooray may have the role for you!
Hooray are delighted to be partnering with a longstanding client to recruit for a It Support Technician and Trainer to join their team on a full-time, permanent basis! This is a newly created role, ensuring lots of scope for autonomy!
Benefits:
23 days annual + bank holidays
Private Medical Insurance
Employee Assistance Programme
Regular social events
Income protection
As an IT Support Technician and Trainer, you will:
Create and deliver effective training and support on technologies to our staff
Tailor sessions to meet the needs of all users with varying experiences
Create and maintain handouts, tutorials, e-learning and booklets, ensuring content is regularly updated
Work closely with managers of departments to ensure training is aligned with operational goals
Support in the set up of new starters
Prepare meeting rooms, ensuring all IT equipment and links are operational
Be the point of contact for IT issues across the group, liaising with third parties where necessary
Support the IT Manager in the maintenance of all onsite IT equipment
To be successful as an IT Support Technician and Trainer, you will:
Have a solid understanding of IT systems, including Office 365, MS Teams, business software & AI
Be able to demonstrate the ability to diagnose and resolve hardware, connectivity and software issues
Be able to deliver effective training programmes both in person and online
Be skilled in breaking down complex IT, into user friendly guidance
Have experience in delivering training to a group of users and identify upskilling opportunities
In return, my client are offering a salary of circa £35,000 per annum, depending on experience. Please note, this is a full-time, permanent position.
If you are interested and have the relevant skills and experiences, please apply with an up to date copy of your CV and we promise to get back to you! As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.
At Hooray, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we\’ll be happy to accommodate your needs.
Hooray is acting as an agency on behalf of the client for this position.
Our purpose as a business is to pioneer ethical recruitment for a better working world.
Hooray is proud to be a corporate member of the REC, the recruitment industry\’s leading professional body.
DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! *T&C\’s APPLY!
IND1
IT Support Technician and Trainer employer: Hooray
Contact Detail:
Hooray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician and Trainer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and MS Teams. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully delivered training in the past. Think about different learning styles and how you adapted your approach to meet the needs of various users, as this will highlight your ability to tailor sessions effectively.
✨Tip Number 3
Research the company culture and values of Hooray. Understanding their commitment to diversity and inclusion can help you align your responses during the interview, demonstrating that you share their values and are a good fit for the team.
✨Tip Number 4
Be prepared to discuss how you handle IT issues and your problem-solving process. Providing specific examples of past challenges you've faced and how you resolved them will showcase your technical skills and your ability to support others effectively.
We think you need these skills to ace IT Support Technician and Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and training. Focus on relevant skills such as diagnosing IT issues, delivering training sessions, and creating user-friendly materials.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and training. Mention specific examples of how you've successfully trained others or resolved complex IT problems in the past.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided IT support or training. Include details about the technologies you are familiar with, such as Office 365 and MS Teams.
Showcase Your Communication Skills: Since the role involves training and guiding others, demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated complex information to non-technical users.
How to prepare for a job interview at Hooray
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT systems, particularly Office 365 and MS Teams. Highlight specific instances where you've diagnosed and resolved technical issues, as this will demonstrate your hands-on expertise.
✨Demonstrate Training Experience
Share examples of training sessions you've conducted in the past. Discuss how you tailored your approach to meet the needs of different users, showcasing your ability to simplify complex IT concepts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle common IT issues or training challenges, illustrating your thought process and adaptability.
✨Align with Company Values
Research Hooray’s commitment to diversity and inclusion. Be ready to discuss how you can contribute to creating an inclusive environment, which is important for their recruitment process.
