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- Tasks: Engage with clients over the phone to tailor legal solutions for their needs.
- Company: Join an ambitious company focused on growth and providing bespoke will writing services.
- Benefits: Enjoy a great commission structure, career progression, and a central location with easy transport access.
- Why this job: This role offers exciting challenges in a regulated industry with opportunities for personal and professional growth.
- Qualifications: Must have excellent consultative telephone skills and a passion for helping clients.
- Other info: Training provided to ensure compliance with industry regulations.
The predicted salary is between 28800 - 43200 £ per year.
Do you have excellent customer communication skills and enjoy speaking to clients on the phone? Do you want to work for an ambitious company who provide training and career opportunities? Are you consultative and able to sell the right solution for each individual’s needs? Please get in touch today – This is a great position This is an exciting role with an ambitious company who are looking to grow significantly in 2025. This client operates in a highly regulated area and provides a bespoke will writing service to clients across the country. They are looking for an additional Customer ServicesConsultant who can follow up on pre-qualified enquiries to establish specific client needs in order to tailor wills, Trusts and Power of Attorney products to the client’s needs. Benefits Excellent commission structure Career progression opportunities Central town location – with easy access to transport and local amenities What are the day-to-day responsibilities of the Customer Services Consultant: Offering an advised legal service to clients via phone / teams or if required, the office Delivery of individual sales activity and performance against pre-agreed targets Operate in full compliance with all industry regulations and ensure you are compliant at all times (training will be provided) Required Skills and Qualifications: Excellent consultative telephone skills
Customer Services Consultant employer: HOORAY Recruitment
Contact Detail:
HOORAY Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Consultant
✨Tip Number 1
Familiarize yourself with the specific services offered by the company, especially in will writing and trusts. This knowledge will help you engage more effectively with clients and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your consultative selling skills by role-playing common customer scenarios. This will prepare you to handle various client inquiries and showcase your ability to tailor solutions to individual needs.
✨Tip Number 3
Research the regulatory environment surrounding will writing and related services. Being knowledgeable about compliance will not only impress your interviewers but also show that you take the role seriously.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Services Consultant
Some tips for your application 🫡
Highlight Communication Skills: Make sure to emphasize your excellent customer communication skills in your application. Provide specific examples of how you've successfully engaged with clients over the phone or through other channels.
Tailor Your Experience: Showcase any previous experience in consultative sales or customer service roles. Highlight how you have tailored solutions to meet individual client needs, especially in regulated environments.
Demonstrate Compliance Awareness: Mention your understanding of industry regulations and compliance. If you have experience working in a regulated field, be sure to include that in your application.
Express Enthusiasm for Growth: Convey your excitement about joining an ambitious company and your desire for career progression. Share your motivation for contributing to the company's growth and success in 2025.
How to prepare for a job interview at HOORAY Recruitment
✨Showcase Your Communication Skills
Since the role requires excellent customer communication skills, be prepared to demonstrate your ability to engage with clients effectively. Practice active listening and articulate your thoughts clearly during the interview.
✨Understand the Product
Familiarize yourself with the bespoke will writing services offered by the company. Being knowledgeable about wills, trusts, and power of attorney products will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Consultative Selling
Think of examples from your past experiences where you successfully identified client needs and provided tailored solutions. This will illustrate your consultative approach and ability to sell the right solution for each individual.
✨Emphasize Compliance Awareness
Since the company operates in a highly regulated area, express your understanding of the importance of compliance. Mention any relevant experience or training you have that relates to adhering to industry regulations.
