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- Tasks: Be the first point of contact in a busy housing team, supporting customers with their applications.
- Company: Join Herefordshire Community Wellbeing, a vibrant and supportive organisation.
- Benefits: Enjoy a competitive salary, 31 days annual leave, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your career in social work.
- Qualifications: No prior housing experience needed; just bring your confidence and teamwork spirit.
- Other info: Access to professional development and a range of employee perks.
The predicted salary is between 25989 - 28142 £ per year.
Contract: Fixed Term Until 31.03.28
Location: Blue School House
Hours: 37 Hours
Salary: £25,989 - £28,142
Closing date: Monday 23rd March 2026
Interviews: TBC
A Vibrant Social Work Opportunity at Herefordshire Community Wellbeing! Ready to make an extraordinary impact? Herefordshire Community Wellbeing is seeking a dynamic, self-motivated, and professionally confident Triage Officer to join our welcoming and supportive team. This isn’t just another job; it’s a chance to immerse yourself in a fast-paced and incredibly rewarding environment. Offering early intervention and signposting to support agencies where necessary to ensure housing related support is available to assist in sustaining tenancies.
What will you be doing?
- To be the first point of contact in a busy but successful housing team, working with customers to support them to complete their homeless application, following a script so housing experience is not necessary although desirable if you have it.
- Customers could present in person or over the telephone, the post could alternate between both.
- Once the application is complete and you have collated all forms of identification the application is passed to be assessed.
About You
- Enjoy working as part of a team
- Confident to speak with customers on the telephone and in person
- IT literate and able to use MS Outlook
- Have basic office skills
To arrange an informal discussion about the role please contact cwrecruitment@herefordshire.gov.uk
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Salary range of £25,989 - 28,142
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Don’t meet all parts of the job description? Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management.
Triage Officer employer: Hoople
Contact Detail:
Hoople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Officer
✨Tip Number 1
Get to know the company! Research Herefordshire Community Wellbeing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Triage Officer, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable speaking on the phone and in person. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social work. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Herefordshire Community Wellbeing team. Don’t miss out on this vibrant opportunity!
We think you need these skills to ace Triage Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Triage Officer role. We want to see how you can make an impact in our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’re a great fit.
Show Your Passion: Let your enthusiasm shine through! We’re looking for someone who’s genuinely excited about the opportunity to support our community. Share why this role matters to you and how you can contribute to our mission at Herefordshire Community Wellbeing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at Hoople
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Triage Officer role. Familiarise yourself with the responsibilities, especially around supporting customers with their homeless applications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a Triage Officer, you'll be the first point of contact for customers, so it's crucial to demonstrate strong communication skills. Practice speaking clearly and empathetically, both in person and over the phone. You might even want to role-play common scenarios with a friend to get comfortable.
✨Showcase Your Team Spirit
This role is all about teamwork, so be prepared to discuss your experiences working collaboratively. Think of examples where you've contributed to a team’s success or supported colleagues. Highlighting your ability to work well with others will resonate with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the team, the work culture, and the challenges faced by the Triage Officer. This not only shows your interest but also helps you gauge if this is the right fit for you.