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- Tasks: Support and manage websites for Wye Valley NHS Trust and Herefordshire Council.
- Company: Join a vibrant digital team at Hoople, focused on public service innovation.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and a supportive work environment.
- Other info: Flexible working arrangements and support for diverse applicants are encouraged.
- Why this job: Make a real difference in public services while developing your web skills.
- Qualifications: Experience with Umbraco CMS, HTML, and SQL is essential.
The predicted salary is between 32348 - 40786 £ per year.
A great opportunity has arisen for a Web Support Officer to join our team looking after the operational management and support of the websites for Wye Valley NHS Trust and Herefordshire Council, plus a number of other Hoople customers.
Hoople’s Digital Team is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, Herefordshire Council and external partners.
The Role: We are looking for a skilled and experienced person to join our Digital Team to help deliver great public services that are not only highly effective but also easily accessible. As a Web Support Officer, you will be working in an agile environment, providing general support on multiple websites, updating content, updating site functions and applying security patches. We utilise a mixture of low-code platforms and fully developed systems to provide the best solution for our users. This includes the use of Umbraco CMS, Granicus GovService (Firmstep) and Microsoft 365 low-code platforms, whilst making the most of Microsoft’s .NET, SQL, and Azure development platforms in order to build solutions and integrate with back-office systems.
You will be highly motivated and able to work and prioritise workloads independently whilst working in multi-disciplined project teams with colleagues and the wider organisation to create high quality solutions that make a real difference to our users. You will be able to confidently engage with colleagues and customers in providing subject matter expertise supporting services within agreed Service Level Agreements. You will work across a range of digital projects and service optimisation improvements, ensuring high quality content, code and support are delivered.
Key skills and experience for the successful candidate are:
- Experience building and maintaining websites, particularly using Umbraco CMS
- An excellent understanding of HTML, site development, documentation, best practices and coding
- Experience of SQL
- Thrive using agile methods and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or more projects at a time
What we offer: Hoople offers 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans. We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability.
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver.
Please refer to the Job Description and Person Specification for more details of this role. Applicants must apply online for this vacancy.
About Us: Our vision is to provide excellent business support services to the public sector and those who work with them. Our mission is creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers. Our values include passion for improvement, customer focus, professional integrity, and mutual support.
Web Support Officer in Hereford employer: Hoople
Contact Detail:
Hoople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Support Officer in Hereford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with current employees at Hoople. You never know who might give you a heads-up about the role or even put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching Hoople and its digital services. Familiarise yourself with their projects and think about how your skills in Umbraco CMS and web support can contribute to their mission. Show them you’re not just another candidate, but someone who genuinely cares about their work!
✨Tip Number 3
Practice common interview questions and tailor your answers to highlight your experience with HTML, SQL, and agile methods. Use specific examples from your past work to demonstrate how you’ve tackled challenges and delivered results. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Remember, we want to see your passion for improvement and customer focus shine through!
We think you need these skills to ace Web Support Officer in Hereford
Some tips for your application 🫡
Be Yourself: Don’t stress about ticking every single box in the job description. We want to see your personality shine through! If you think you can do most of what we’re asking for, go ahead and apply. You might just be the perfect fit!
Tailor Your Application: Make sure to customise your application to highlight your experience with web support and any relevant technologies like Umbraco CMS or SQL. Show us how your skills align with what we’re looking for – it’ll make a big difference!
Show Your Passion: We love candidates who are passionate about digital services and improving user experiences. Share examples of how you’ve contributed to projects or made a positive impact in previous roles. It’s all about showing us your enthusiasm!
Apply Online: Remember, you need to apply through our website! It’s super easy and ensures your application gets to the right place. Don’t miss out on this opportunity – we can’t wait to hear from you!
How to prepare for a job interview at Hoople
✨Know Your Stuff
Make sure you brush up on your knowledge of Umbraco CMS and HTML. Be ready to discuss your experience with building and maintaining websites, as well as any specific projects you've worked on that showcase your skills.
✨Show Your Agile Side
Since the role involves working in an agile environment, be prepared to talk about your experience with agile methodologies. Share examples of how you've collaborated with multidisciplinary teams and adapted to changing project requirements.
✨Engage with Confidence
This position requires you to engage with colleagues and customers confidently. Practice articulating your thoughts clearly and be ready to demonstrate your subject matter expertise. Think of scenarios where you've successfully communicated complex information.
✨Highlight Continuous Improvement
The role emphasises continual improvement and learning new technologies. Be ready to discuss how you've identified opportunities for improvement in past roles and what steps you took to implement changes. Show your enthusiasm for learning and adapting!