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- Tasks: Be the first point of contact in a busy housing team, supporting customers with their applications.
- Company: Join Herefordshire Community Wellbeing, a vibrant and supportive organisation.
- Benefits: Enjoy a competitive salary, 31 days annual leave, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: No specific experience needed, just a passion for helping others and basic IT skills.
- Other info: Great career progression opportunities and a commitment to diversity and inclusion.
The predicted salary is between 21900 - 24500 ÂŁ per year.
Contract: Fixed Term Until 31.03.28
Location: Blue School House
Hours: 37 Hours
Salary: ÂŁ25,989 - ÂŁ28,142
Closing date: Monday 23rd March 2026
Interviews: TBC
A Vibrant Social Work Opportunity at Herefordshire Community Wellbeing! Ready to make an extraordinary impact? Herefordshire Community Wellbeing is seeking a dynamic, self-motivated, and professionally confident Triage Officer to join our welcoming and supportive team. This isn’t just another job; it’s a chance to immerse yourself in a fast-paced and incredibly rewarding environment. Offering early intervention and signposting to support agencies where necessary to ensure housing related support is available to assist in sustaining tenancies.
What will you be doing?
To be the first point of contact in a busy but successful housing team, working with customers to support them to complete their homeless application, following a script so housing experience is not necessary although desirable if you have it. Customers could present in person or over the telephone, the post could alternate between both. Once the application is complete and you have collated all forms of identification the application is passed to be assessed.
About You
- Enjoy working as part of a team
- Confident to speak with customers on the telephone and in person
- IT literate and able to use MS Outlook
- Have basic office skills
To arrange an informal discussion about the role please contact cwrecruitment@herefordshire.gov.uk
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Salary range of ÂŁ25,989 - 28,142
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people’s views and needs. For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
How to apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role. For more information or to arrange an informal discussion about the role, please contact: (hiring manager name, role, contact details). Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!
Triage Officer in Hereford employer: Hoople
Contact Detail:
Hoople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Officer in Hereford
✨Tip Number 1
Get to know the company! Research Herefordshire Community Wellbeing and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the Triage Officer role. Think about how your skills align with what they’re looking for, and don’t forget to have a few questions ready to ask them too!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They want to see how you’ll fit into their vibrant team, so don’t be afraid to show your enthusiasm and passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Triage Officer in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Triage Officer role. Highlight any relevant experience or skills that match the job description, like customer service or IT literacy. We want to see how you fit into our vibrant team!
Show Your Passion: In your application, let your enthusiasm for the role shine through! Share why you're excited about working in a supportive environment and how you can contribute to Herefordshire Community Wellbeing. We love seeing genuine interest!
Follow the Application Instructions: Be sure to follow the application instructions carefully. Upload your CV and complete the application form as requested. We appreciate attention to detail, and it shows us you’re serious about joining our team!
Keep an Eye on Your Inbox: After applying, keep an eye on your email for updates from Hoople Resourcing. They’ll reach out if you’re shortlisted, so don’t forget to check your spam folder too. We can’t wait to hear from you!
How to prepare for a job interview at Hoople
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Triage Officer role. Familiarise yourself with the responsibilities and how they contribute to Herefordshire Community Wellbeing. This will help you answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
As a Triage Officer, you'll be the first point of contact for customers. Practice speaking clearly and empathetically, both in person and over the phone. Consider role-playing with a friend or family member to get comfortable with potential scenarios you might face during the interview.
✨Showcase Your Team Spirit
This role requires working as part of a team, so be ready to discuss your experiences collaborating with others. Think of specific examples where you contributed to a team's success or helped resolve conflicts, as this will demonstrate your ability to work well in a supportive environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the impact of the Triage Officer role on the community. This shows that you're not only interested in the job but also in how you can contribute to the organisation's goals.