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- Tasks: Provide excellent customer service through phone, face-to-face, and digital interactions.
- Company: Join Herefordshire Council's dynamic Customer Services Team.
- Benefits: Enjoy competitive pay, flexible hours, and generous annual leave.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE Maths and English grade C or above required.
- Other info: Inclusive workplace with strong support for diverse backgrounds.
The predicted salary is between 10536 - 11409 ÂŁ per year.
Herefordshire Council are seeking a passionate and knowledgeable part time Customer Services Officer to join our Customer Services Team starting in April 2026. Forming part of the Corporate Services Directorate, the Customer Services Team is a dynamic, multi-skilled team. In this role, you will deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards.
What will you be doing?
As a Customer Service Officer, you will deal effectively with and resolve all customer enquiries by providing an excellent telephone, face-to-face and digital customer service.
About You
As a Customer Services Officer you will:
- Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations.
- Have front-line experience, excellent communication skills and a passion for assisting the public and problem solving are essential. The ability to relate well to the whole community is necessary.
- Have GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent experience are also essential.
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme.
- Salary range of ÂŁ10,536.08 - ÂŁ11,408.91.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits.
Why Choose Us?
Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales.
The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west.
Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region.
The council priorities over the next four years are set out in the Council Plan, with four main areas:
- People: We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other. We want all children to have the best start in life.
- Place: We will protect and enhance our environment and ensure that Herefordshire is a great place to live. We will support the right housing in the right place, we will support access to green spaces and we will do everything we can to recover the health of our rivers.
- Growth: We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure.
- Transformation: We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community.
They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people’s views and needs.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
If you are offered this position, it may be subject to a Disclosure and Barring Service check.
How to apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.
For more information or to arrange an informal discussion about the role, please contact: Amy Talboys, Customer Services Supervisor.
Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!
Talk Community Customer Service Officer (Part Time) in Hereford employer: Hoople
Contact Detail:
Hoople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talk Community Customer Service Officer (Part Time) in Hereford
✨Tip Number 1
Get to know the company! Research Herefordshire Council and its values. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky situations, and be ready to share your thought process.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Herefordshire Council.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds!
We think you need these skills to ace Talk Community Customer Service Officer (Part Time) in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Officer role. Highlight your front-line experience and communication skills, as these are key for us at Herefordshire Council.
Show Your Passion: In your application, let your passion for assisting the public shine through. We want to see how you relate to the community and your problem-solving abilities.
Follow the Instructions: Don’t forget to follow the application instructions carefully! Upload your CV and complete the application form as requested. It’s all about making it easy for us to see your fit for the role.
Keep an Eye on Your Inbox: After applying, keep an eye on your email for updates from Hoople Resourcing. They’ll be in touch if you’re shortlisted, so check your spam folder too, just in case!
How to prepare for a job interview at Hoople
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Services Officer. Familiarise yourself with Herefordshire Council's values and priorities, especially around community engagement and customer service standards. This will help you tailor your answers to show how you can contribute effectively.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples from your past experiences where you've successfully resolved customer enquiries. Whether it was face-to-face, over the phone, or via digital platforms, be ready to discuss how you handled different situations and what the outcomes were.
✨Demonstrate Flexibility and Problem-Solving
Highlight your ability to adapt and provide solutions in challenging situations. Think of specific instances where you had to think on your feet or adjust your approach to meet a customer's needs. This will show that you're not just passionate about helping people but also capable of handling the dynamic nature of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
