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- Tasks: Support vulnerable individuals in temporary accommodation and help them transition to permanent housing.
- Company: Join Herefordshire Community Wellbeing, a supportive team making a real difference.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and professional development opportunities.
- Why this job: Make an extraordinary impact on people's lives while growing your career.
- Qualifications: Good communication skills and a passion for helping vulnerable communities.
- Other info: Diverse and inclusive workplace with strong community support.
The predicted salary is between 28000 - 32000 £ per year.
Contract: Fixed term until 31 March 2027
Location: Plough Lane
Hours: 37
Salary: HC07 £32,061 to £36,363 per annum
Closing date: 5 February 2026
Introduction
Ready to make an extraordinary impact? Herefordshire Community Wellbeing is actively seeking dynamic, self-motivated, and professionally confident individuals to join our welcoming and supportive team. This isn’t just another job; it’s a chance to immerse yourself in a fast-paced and incredibly rewarding environment.
The Role
We are seeking an experienced and dynamic Rough Sleeper and Tenancy Support Officer to provide an efficient and effective temporary accommodation service for those where the Council has a duty to accommodate, by providing a housing management service to households within the bounds of temporary accommodation legislation under Part VII of the Housing Act 1996 as amended.
What will you be doing?
- Providing resettlement advice to homeless households moving into temporary accommodation and support to move on or relocate when the duty comes to an end, signposting to support agencies as appropriate.
- Following temporary accommodation policy and procedures and ensuring best practice relating to the service.
About You
- You should be a good communicator who is able to work across the public, private sector and faith sector.
- Be passionate about and have a track record of making a difference to vulnerable people.
- Demonstrate a flexible and innovative approach to working.
- Be able to grasp a complex working environment and develop cohesive solutions to make services better for people.
- Have knowledge of Housing legislation.
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme.
- Salary range of £32,061 to £36,363.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Access to a range of retail, leisure, holiday and health benefits, including savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.
Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist.
- Those who indicate in their application that they are a Herefordshire care leaver.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
How to apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role. For more information or to arrange an informal discussion about the role, please contact Nicky Brain, Lead Accommodation Officer.
Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/junk folder too. Good luck, we’re looking forward to meeting you!
Rough Sleeper and Tenancy Support Officer in Hereford employer: Hoople
Contact Detail:
Hoople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rough Sleeper and Tenancy Support Officer in Hereford
✨Tip Number 1
Get to know the organisation! Research Herefordshire Community Wellbeing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community support. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to tenancy support and homelessness. Think about your past experiences and how they align with the role. We want to hear your stories of making a difference!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Rough Sleeper and Tenancy Support Officer in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rough Sleeper and Tenancy Support Officer role. Highlight relevant experience and skills that match the job description, especially your knowledge of housing legislation and your passion for helping vulnerable people.
Showcase Your Communication Skills: As a good communicator, it's essential to demonstrate this in your application. Use clear and concise language, and provide examples of how you've effectively worked across different sectors or with diverse communities.
Follow the Application Instructions: Don’t skip any steps! Ensure you upload your up-to-date CV and complete the application form as instructed. Reference the job description and person specification to show you understand the role and its requirements.
Keep an Eye on Your Inbox: After applying, keep an eye on your email for updates from Hoople Resourcing. They’ll contact you if you’re shortlisted, so check your spam/junk folder too, just in case!
How to prepare for a job interview at Hoople
✨Know Your Legislation
Familiarise yourself with the Housing Act 1996 and any amendments. Being able to discuss relevant legislation confidently will show that you understand the framework within which you'll be working.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with diverse groups, especially vulnerable individuals. This role requires strong interpersonal skills, so be ready to demonstrate your ability to connect and support others.
✨Demonstrate Flexibility and Innovation
Think of specific instances where you've adapted to changing circumstances or developed creative solutions in challenging situations. Highlighting your innovative approach will resonate well with the team’s dynamic environment.
✨Research the Organisation
Get to know Herefordshire Community Wellbeing and its initiatives. Understanding their Talk Community approach and how it impacts service delivery will help you align your answers with their values during the interview.
