Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to deliver essential services like Council Tax administration and debt recovery.
- Company: Be part of a dynamic Revenues and Benefits team in Hereford.
- Benefits: Enjoy 26 days annual leave, flexible working, and a range of discounts.
- Other info: We support diverse applicants and offer excellent career growth opportunities.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 27427 - 34456 ÂŁ per year.
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band C ÂŁ27,427 - ÂŁ34,456 per annum
Contract: Permanent
Closing Date: 19th May 2026
Interview Date: 8th June 2026
Unlock your potential in our Revenues and Benefits Team! Are you looking for a rewarding challenge in a fast-paced environment? We have an exciting opportunity to join our high-performing Revenues and Benefits team. As a Revenues and Benefits Officer, you’ll play a key role in delivering essential services to our community. You’ll initially focus on the administration of Council Tax, with opportunities to develop your expertise in debt recovery and the assessment of Housing Benefit and Council Tax Reduction. We’re looking for a motivated and enthusiastic individual who thrives in a dynamic setting and is committed to delivering excellent customer service.
What you’ll need:
- Strong communication skills, both written and verbal
- Confidence in dealing with members of the public and businesses
- Excellent organisational and numerical ability
- Strong attention to detail and literacy skills
- The ability to manage a demanding workload and meet deadlines
In this role, you’ll ensure customer records are accurately maintained and processed in line with current legislation, while providing a professional and supportive service. This is a varied and fast-paced role where no two days are the same. You’ll need to be adaptable, confident interpreting legislation, and comfortable working to performance targets. You should have experience of working in a team environment but also using your own initiative which is an essential part of this role.
This is an excellent opportunity to join a very busy team and start a new career in Revenues & Benefits.
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans. We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
Please refer to the Job Description and Person Specification for more details of this role. PLEASE NOTE: Applicants must apply online for this vacancy.
About You
About Us
Our vision: To provide excellent business support services to the public sector and those who work with them.
Our mission: Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.
Our values:
- Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
- Customer focus - Satisfying our customers and helping them to support themselves
- Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
- Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
- Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals
Revenues and Benefits Officer in Hereford employer: Hoople
Contact Detail:
Hoople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Officer in Hereford
✨Tip Number 1
Get to know the company! Research Hoople and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their Revenues and Benefits team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, it's crucial to demonstrate your ability to communicate clearly and confidently. Consider role-playing common scenarios you might face as a Revenues and Benefits Officer.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed a demanding workload or met tight deadlines. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team. Don’t forget to highlight your enthusiasm for delivering excellent customer service in your application!
We think you need these skills to ace Revenues and Benefits Officer in Hereford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Revenues and Benefits Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since strong communication is key in this role, ensure your written application reflects your ability to convey information clearly and professionally. A well-structured cover letter can really make you stand out!
Highlight Your Attention to Detail: In a role where accuracy is crucial, demonstrate your attention to detail in your application. Double-check for any typos or errors, and consider including examples of how you've maintained accuracy in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Hoople
✨Know Your Stuff
Make sure you understand the key responsibilities of a Revenues and Benefits Officer. Brush up on Council Tax administration, debt recovery, and Housing Benefit assessment. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves dealing with the public and businesses, practice your verbal and written communication. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to provide excellent customer service.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail during the interview. You might be asked how you manage a demanding workload, so come prepared with examples of how you've prioritised tasks and ensured accuracy in your work.
✨Demonstrate Adaptability
This role is dynamic, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you had to interpret legislation or adjust to new processes, showcasing your ability to thrive in a fast-paced environment.