At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries for the community.
- Company: Join Herefordshire Council, a friendly and inclusive workplace.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Other info: Great career progression opportunities and supportive work environment.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: GCSE Maths and English grade C or above required.
The predicted salary is between 25989 - 28142 £ per year.
Herefordshire Council are seeking a passionate and knowledgeable Customer Services Officer to join our Customer Services Team. Forming part of the Corporate Services Directorate, the Customer Services Team is a dynamic, multi-skilled team. In this role, you will deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards.
What will you be doing?
As a Customer Service Officer, you will deal effectively with and resolve all customer enquiries by providing an excellent telephone, face-to-face and digital customer service.
About You
As a Customer Services Officer you will:
- Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations.
- Have front-line experience, excellent communication skills and a passion for assisting the public and problem solving are essential.
- The ability to relate well to the whole community is necessary.
- Have GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent experience are also essential.
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme.
- Salary range of £25,989 - £28,142 per annum.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits.
Why Choose Us?
Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west.
Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region.
The council priorities over the next four years are set out in the Council Plan, with four main areas:
- People: We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other.
- Place: We will protect and enhance our environment and ensure that Herefordshire is a great place to live.
- Growth: We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure.
- Transformation: We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community.
They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist.
- Those who indicate in their application that they are a Herefordshire care leaver.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
If you are offered this position, it may be subject to a Disclosure and Barring Service check.
How to apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role. For more information or to arrange an informal discussion about the role, please contact: Amy Talboys, Customer Services Supervisor.
Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment.
Good luck, we’re looking forward to meeting you!
Customer Services Officer in Hereford employer: Hoople
Herefordshire Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and flexible working options, we empower our staff to thrive while serving the community in the picturesque South West Midlands. Join us to be part of a dynamic team dedicated to making a positive impact in the lives of residents and fostering strong community connections.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Hereford
✨Tip Number 1
Get to know the company! Research Herefordshire Council and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role of a Customer Services Officer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge and potentially a foot in the door when applying.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Herefordshire Council team.
We think you need these skills to ace Customer Services Officer in Hereford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Officer role. Highlight your front-line experience and communication skills, as these are key for us. Use examples that show how you've helped customers in the past!
Show Your Passion:In your application, let your passion for assisting the public shine through. We want to see that you genuinely care about providing excellent service and solving problems for the community.
Follow the Instructions:When applying, be sure to follow the instructions carefully. Upload your CV and complete the application form as requested. This shows us that you can pay attention to detail, which is super important in this role!
Keep an Eye on Your Inbox:After you apply, keep an eye on your email for updates from Hoople Resourcing. They’ll reach out if you’re shortlisted, so don’t forget to check your spam folder too. We’re excited to meet you!
How to prepare for a job interview at Hoople
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Officer role. Familiarise yourself with Herefordshire Council's values and priorities, as well as the specific responsibilities mentioned in the job description. This will help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Customer Services Officer, excellent communication is key. Prepare examples of how you've effectively resolved customer enquiries in the past, whether face-to-face, over the phone, or digitally. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Flexibility and Problem-Solving
Highlight your ability to adapt and provide solutions in challenging situations. Think of specific instances where you've had to think on your feet or adjust your approach to meet a customer's needs. This will show that you're not just passionate about helping people but also capable of handling diverse challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the council's future projects, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
