At a Glance
- Tasks: Be the friendly face of Ledbury Town Council, providing top-notch customer service and administrative support.
- Company: Join Ledbury Town Council, a supportive team at the heart of the community.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: A rewarding role with opportunities to support civic events and local initiatives.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service or admin experience, strong communication skills, and attention to detail.
The predicted salary is between 25989 - 25989 £ per year.
Ledbury Town Council is seeking a friendly, organised and professional individual to join our team as a Receptionist / Civic Support Administrator. This is an exciting opportunity to become the welcoming face of the Council, providing excellent customer service to residents, visitors, councillors and community organisations while supporting the Mayor, Deputy Mayor and wider Council administration.
As the first point of contact for the Council, you will play a key role in ensuring that enquiries are handled efficiently, visitors receive a warm welcome and the Council's administrative functions operate smoothly.
Key Responsibilities Include:
- Acting as the first point of contact for visitors, telephone calls and enquiries
- Providing reception and customer service support
- Managing incoming and outgoing correspondence
- Maintaining room booking systems and preparing meeting rooms
- Providing administrative support to the Mayor and Deputy Mayor
- Assisting with the organisation of civic events and ceremonial functions
- Supporting Council meetings, agendas and administrative processes
- Maintaining accurate records, filing systems and office procedures
- Working collaboratively with colleagues to provide administrative support across the organisation
The Ideal Candidate Will Have:
- Experience working in an administrative or customer service environment
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Experience using Microsoft Office and office systems
- The ability to manage competing priorities and work independently
- A professional, approachable and flexible attitude
- An understanding of confidentiality and data protection requirements
Experience within local government, meeting administration, event organisation or civic support roles would be advantageous but is not essential.
What We Offer:
- Local Government Pension Scheme
- Generous annual leave entitlement
- Training and professional development opportunities
- A varied and rewarding role at the heart of the local community
- Supportive and friendly working environment
This role offers a unique opportunity to support civic life in Ledbury, working closely with elected Members, community groups and local residents while helping to deliver important services and events throughout the town. Ledbury Town Council is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.
Receptionist/Civic Support Administrator in Ledbury employer: Hoople Ltd
Ledbury Town Council is an excellent employer, offering a supportive and friendly working environment where you can make a meaningful impact in the local community. With generous annual leave, a Local Government Pension Scheme, and opportunities for training and professional development, this role as a Receptionist/Civic Support Administrator allows you to grow while being the welcoming face of the Council and contributing to civic life in Ledbury.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Civic Support Administrator in Ledbury
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hoople Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hoople Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Receptionist/Civic Support Administrator in Ledbury
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hoople Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hoople Ltd
✨Get to Know Public Sector Values
Before your interview with Hoople Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hoople Ltd.
