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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch housing solutions and support vulnerable individuals.
- Company: Join Herefordshire Council, committed to community and inclusivity.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Strong communication, empathy, and problem-solving skills required.
- Other info: Dynamic role with clear pathways for career progression.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Job Title: Housing Solutions Team Lead
Contract: Permanent
Location: Hybrid, Blueschool House and home working
Hours: 37 hours per week
Salary: HC09 £40,777 – £45,091
Closing date: 14/09/2025
About the role
We have an exciting opportunity for a dynamic and experienced individual to join our Housing Service as a Team Lead. You will manage a team of frontline Housing Solutions Officers, ensuring high standards of service delivery in line with Council policies and procedures. You will oversee the delivery of a comprehensive housing advice service, advising on housing options such as home ownership, private rented sector opportunities, and a range of affordable housing solutions, with a focus on homelessness prevention and early intervention.
Your responsibilities include supervising and supporting Housing Officers in conducting homelessness assessments and interviews where homelessness cannot be prevented. These duties must be carried out in accordance with the Housing Act 1996 (Part VII, as amended by the Homelessness Reduction Act 2017), the Homelessness Code of Guidance, and local Council policy. You will also ensure that vulnerable individuals are supported and safeguarded throughout their housing journey.
About you / Qualifications
You will need a diverse skill set, including strong communication, empathy, problem-solving, and interpersonal abilities. These qualities enable you to understand customer needs, resolve complex housing issues, and build effective relationships with service users and stakeholders. Technical knowledge and adaptability are essential to navigate evolving housing legislation and deliver a high-quality, customer-focused service.
How to apply
To arrange an informal discussion about the role with Will Neville or Ola Kareem please contact CWrecruitment@herefordshire.gov.uk
We offer
- A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Starting Salary of £40,777
- Pension Scheme Enrolment in the Local Government (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
- Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees
- Perks: access to a range of retail, leisure, holiday and health benefits
The Council plan outlines our contribution to Herefordshire. For more, visit the Herefordshire Council Plan 2024-28.
Why Herefordshire
Herefordshire offers countryside, culture, and a strong, diverse community. Our Talk Community approach supports people to help themselves, strengthens communities, and informs our transformation programme for an all-age approach.
To learn more about living and working at Herefordshire Council, visit the recruitment site: www.spiritofherefordshire.com.
Equality, diversity & safeguarding
We are committed to a diverse and inclusive workplace. All requests for flexible working arrangements and reasonable adjustments will be considered. The following candidates will be interviewed if they meet essential criteria: those indicating disability (Disability Confident) and Armed Forces Veterans or Reservists (Armed Forces Covenant). We take safeguarding seriously and expect all staff, visitors and volunteers to share in this commitment. This role is subject to Disclosure and Barring Service (DBS) checks and other pre-employment checks.
How to apply
To apply, upload an up-to-date CV and a supporting statement detailing your experience, skills, and abilities. If shortlisted, Hoople Resourcing will contact you by email to arrange interview/assessment. Please monitor your inbox for details.
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Housing Solutions Team Lead employer: Hoople Ltd
Contact Detail:
Hoople Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Solutions Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the latest trends in housing solutions and be ready to discuss how you can contribute to preventing homelessness. Show them you’re not just a candidate, but the right fit for their team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the best choice.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles listed there, so keep checking back for new opportunities!
We think you need these skills to ace Housing Solutions Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Solutions Team Lead role. Highlight relevant experience and skills that match the job description, like your communication and problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to detail your experience in housing solutions and how you've helped others in similar roles. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Empathy and Interpersonal Skills: Since this role involves working with vulnerable individuals, it's crucial to showcase your empathy and interpersonal skills. Share examples of how you've supported clients in the past and how you approach complex housing issues with care and understanding.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our team!
How to prepare for a job interview at Hoople Ltd
✨Know Your Housing Legislation
Familiarise yourself with the Housing Act 1996 and the Homelessness Reduction Act 2017. Understanding these laws will not only help you answer questions confidently but also demonstrate your commitment to delivering a high-quality housing service.
✨Showcase Your Empathy Skills
As a Housing Solutions Team Lead, empathy is key. Prepare examples of how you've supported vulnerable individuals in the past. This will highlight your ability to connect with service users and stakeholders, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you successfully resolved complex housing issues or led a team through challenging circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team's dynamics or the council's approach to homelessness prevention. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.