At a Glance
- Tasks: Serve as the first point of contact for housing applications, assisting customers in person and over the phone.
- Company: Herefordshire Community Wellbeing offers a supportive team environment focused on housing-related support.
- Benefits: Enjoy 31 days of annual leave plus bank holidays and flexible working options.
- Other info: Position is fixed term until 01.07.2027, based at Blue School House.
- Why this job: Join a dynamic team dedicated to early intervention and supporting vulnerable individuals.
- Qualifications: IT literate with basic office skills; housing experience is desirable but not essential.
The predicted salary is between 25989 - 28142 £ per year.
About The Role
Herefordshire Community Wellbeing is seeking a dynamic, self-motivated, and professionally confident Triage Officer to join our welcoming and supportive team. This is a chance to immerse yourself in a fast-paced and incredibly rewarding environment, offering early intervention and signposting to support agencies where necessary to ensure housing-related support is available to assist in sustaining tenancies.
What will you be doing?
To be the first point of contact in a busy but successful housing team, working with customers to support them to complete their homeless application, following a script so housing experience is not necessary although desirable if you have it. Customers could present in person or over the telephone, and the post could alternate between both. Once the application is complete and you have collated all forms of identification the application is passed to be assessed.
About You
- Enjoy working as part of a team
- Confident to speak with customers on the telephone and in person
- IT literate and able to use MS Outlook
- Have basic office skills
We Offer
- Salary range of £25,989 - £28,142
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks – access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate they have a disability – part of our commitment to the “Disability Confident” scheme.
- Those who indicate they are an Armed Forces Veteran or Reservist – part of our pledge to support the Armed Forces Covenant.
- Those who indicate they are a Herefordshire care leaver – part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
Triage Officer in Hereford employer: Hoople Ltd
Herefordshire Community Wellbeing is committed to safeguarding vulnerable adults and children. Located at Blue School House, they offer a Local Government Pension Scheme and career progression opportunities. The team values inclusivity, welcoming candidates with disabilities and veterans.
