Transport Officer in Hereford

About The Role

Transport Officer

Hours: 37

Salary: HC05 £25,989 - £28,142 per annum

Contract: Permanent

Closing date: 22/06/2026

Introduction

At Herefordshire Council, our Passenger Transport team plays a vital role in connecting communities and supporting residents to live independent, fulfilling lives. We are responsible for planning, commissioning and delivering safe, reliable and efficient transport services across the county, including home‑to‑school transport and adult social care transport. Operating across a large, predominantly rural area, we work closely with schools, service users, transport operators and internal partners to ensure services are responsive, cost‑effective and meet the diverse needs of our communities. Our work directly supports access to education and other essential services, making a real and lasting difference to people’s daily lives. Joining our team means being part of a collaborative, forward‑thinking environment where your work has a meaningful impact on the community every day.

The Role

We are seeking a motivated and organised Transport Officer to join the Passenger Transport team.

What will you be doing?

• Provide essential administrative support to the team, ensuring smooth and efficient day‑to‑day delivery of services across the county.
• Assist in coordinating home‑to‑school and adult social care transport, maintain accurate records and update databases to reflect changes in transport arrangements.
• Act as a key point of contact for enquiries, liaising with transport operators, schools, service users and internal teams to respond to queries and resolve issues in a timely and professional manner.
• Strong customer service focus is important as you handle emails, phone calls and written correspondence.
• Respond to requests, including making amendments to transport provision while ensuring accuracy and compliance with policies.
• Support monitoring of transport contracts and performance to meet required standards.
• Contribute to data entry, reporting and preparation of documents that support both operational and strategic work.
• Identify opportunities to enhance processes and support continuous improvement.

About You

• Organised and reliable, with strong attention to detail, comfortable managing and maintaining accurate records, and handling multiple tasks in a busy environment.
• Confident communicator, able to build positive working relationships with colleagues, transport operators, schools and service users.
• Professional and customer‑focused approach is essential, alongside the ability to respond to enquiries clearly and effectively in writing and over the phone.
• Work independently and as part of a team, using initiative to prioritise workloads and meet deadlines.
• Good IT skills, particularly in using Microsoft Office applications and database systems.
• Interest in supporting public services and delivering vital transport provision to local communities, willingness to learn and contribute to continuous improvement.

We Offer

• Salary range of £25,989 - £28,142.
• Enrolment in the Local Government Pension Scheme (LGPS).
• Career progression: clear pathways to progress.
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. Additional 10 days per annum may be purchased.
• Flexible working: potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling.
• Payment of professional membership fees (based on role requirements).
• Retail, leisure, holiday and health benefits, including savings, cash back and discounts.

Reasonable Adjustments

We can provide supportive and welcoming opportunities to help you develop professional, management and supervisory skills. If you require any reasonable adjustments or alternative methods for the application process, please contact the resourcing team by email.

Creating an inclusive workplace

We encourage our employees to feel empowered and use their voices to embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups offering support and community.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability – part of our commitment to the “Disability Confident” scheme.
• Those who indicate that they are an Armed Forces Veteran or Reservist – part of our pledge to support the Armed Forces Covenant.
• Those who indicate that they are a Herefordshire care leaver – part of our commitment to supporting young people leaving our care.

All staff, visitors and volunteers must share in this commitment to safeguarding. Staff will be subject to a Disclosure and Barring Service check if offered the position.