At a Glance
- Tasks: Join us in transforming care with innovative technology and hands-on assessments.
- Company: Herefordshire Council, dedicated to community support and empowerment.
- Benefits: Competitive salary, flexible working, generous leave, and professional development opportunities.
- Other info: Inclusive workplace with strong community values and career progression pathways.
- Why this job: Make a real difference in people's lives through technology-enabled care solutions.
- Qualifications: Experience in telecare installation and a passion for person-centred outcomes.
The predicted salary is between 32061 - 36363 £ per year.
About The Role
Technology Enabled Care (TEC) can help people remain independent, safe and connected by using the right technology around their strengths, routines and outcomes. Herefordshire Council is continuing to develop its TECS service from a traditional, reactive telecare offer into a more proactive, preventative and evidence-led service across Adult Social Care and health pathways.
The Role
We are looking for an experienced, practical, person-centred and digitally confident practitioner to join our Technology Enabled Care Service. This is a hands‑on assessment and installation role combining frontline delivery with service development. Applicants must already have practical experience of independently installing, configuring, testing and demonstrating a wide range of telecare and Technology Enabled Care (TEC) equipment in people’s homes. This must include experience of both traditional telecare products and wider proactive technology, including daily activity monitoring systems.
You will assess people over the phone, in their own homes and in other community settings, identify appropriate solutions and review whether the technology is achieving the agreed outcomes. You will also help us extend our ‘assess and install’ model and use remote and proactive monitoring to inform care and support decisions.
What will you be doing?
- You will manage referrals and complete strengths‑based TEC assessments, working with adults, carers and professionals to understand what matters to the person, the risks they face and the outcomes they want to achieve.
- You will independently select, configure, install, pair, test, fault‑find and explain a broad range of telecare, assistive technology, environmental safety and remote monitoring solutions.
- This will include linked and standalone alarms, personal triggers and falls technology, property and environmental sensors, occupancy and exit monitoring, and daily activity monitoring systems.
- You will set up and review daily activity monitoring, interpret the information produced and present clear evidence of changes in routines, risks or needs.
- You will record outcomes such as improved independence and safety, support for carers, reduced or avoided care, prevention of escalation and support for hospital discharge or reablement.
- You will also contribute to equipment evaluation, pilot projects, training, stock oversight and continued improvement of the service.
About You
Practical telecare and TEC installation experience is an essential requirement for this role. You must be able to demonstrate recent hands‑on experience of installing equipment safely in people’s homes across a wide range of products, including daily activity monitoring. You must also understand how technology can support person‑centred outcomes rather than simply providing equipment.
You will be:
- Experienced in assessing needs, risks and desired outcomes within a health, social care, housing, reablement or community setting.
- Able to demonstrate proven experience of independently installing, configuring, testing, fault‑finding and demonstrating a wide range of telecare and TEC products, including daily activity monitoring systems.
- Experienced in interpreting daily activity and other monitoring information, identifying concerns or trends and communicating findings clearly.
- A strong communicator who can build trust with adults, carers, colleagues, providers and partner organisations.
- Organised, able to manage a varied field‑based caseload and comfortable working independently as well as within a multidisciplinary team.
- Committed to safeguarding, dignity, choice, equality and the responsible use of personal information.
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme.
- Salary range of £32,061 – £36,363 per annum.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
- Flexible working: including the potential for job‑sharing, part‑time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong. At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world‑class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Don’t meet all parts of the job description? Herefordshire Council is committed to a diverse and inclusive workplace that reflects the communities of Herefordshire. You do not need to have worked with every brand or individual product in our current TEC offer. However, applicants must meet the essential requirement for practical, hands‑on experience of installing a broad range of telecare and TEC equipment, including daily activity monitoring. Role‑specific training will be provided to support the successful candidate with our particular products, systems and procedures.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
Technology Enabled Care (TEC) Delivery & Development Practitioner in Hereford employer: Hoople Ltd
Hoople Ltd is an excellent employer, offering a supportive work culture where employees are valued and encouraged to grow. Located in the charming town of Ledbury, this temporary receptionist role provides a unique opportunity to gain experience in a professional environment while enjoying flexible working hours and competitive pay. Join us for a rewarding experience that not only enhances your skills but also contributes to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Enabled Care (TEC) Delivery & Development Practitioner in Hereford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hoople Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hoople Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hoople Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Technology Enabled Care (TEC) Delivery & Development Practitioner in Hereford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hoople Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hoople Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hoople Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hoople Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hoople Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hoople Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
