At a Glance
- Tasks: Provide 2nd line support to a diverse range of customers and manage your own workload.
- Company: Join Hoople IT Service Desk, supporting over 8000 users in a dynamic team.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and a salary sacrifice pension scheme.
- Other info: Flexible working arrangements and commitment to diversity and inclusion.
- Why this job: Be part of an enthusiastic team and make a real difference in IT support.
- Qualifications: Proven technical skills and experience in delivering excellent customer service.
The predicted salary is between 27427 - 34456 £ per year.
An exciting opportunity has arisen to join the Hoople IT Service Desk, looking after a wide range of public and private sector customers! You will be working in a team-based environment in a 2nd line support role providing support to customers, managing your own workload to maximise resolution of support requests within SLA timescales.
You will require excellent technical skills and have proven experience of delivering excellent customer service. You will have experience of working and supporting IT users in a business environment. This role offers a great opportunity for a technically minded individual to be part of an enthusiastic team in an enterprise setting supporting in excess of 8000 users, using enterprise based IT tools, systems and infrastructure.
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
