At a Glance
- Tasks: Provide administrative support and answer customer enquiries for registration services.
- Company: Join the Hereford Register Office team, serving the local community with essential services.
- Benefits: Enjoy 31 days of annual leave plus bank holidays and access to the Local Government Pension Scheme.
- Other info: The position is fixed term until 31 March 2027, working Mondays, Thursdays, and Fridays.
- Why this job: This role offers personal satisfaction by supporting people during significant life events.
- Qualifications: Candidates should have excellent communication skills and experience in a customer-facing role.
The predicted salary is between 25989 - 28142 £ per year.
About The Role
Do you enjoy engaging with the public? Are you a good, empathetic communicator and listener? We are looking to recruit a Registration Support Assistant to join our team at Hereford Register Office. The Registration Service plays a unique role in the local community, providing a service to a range of customers at key moments in their lives. You will utilise your excellent people skills to provide a high quality service to those wishing to attend an appointment or organise a ceremony. The role demands high standards of accuracy, attention to detail, and the willingness to work within a legal framework. Above all, it requires the ability to be sensitive and flexible to the needs of the public at life changing and emotional times in what can sometimes be a high pressure environment. This is a rewarding role offering great personal satisfaction, where you will have the opportunity to meet and support a hugely diverse range of people. If you are looking for a rewarding, varied and complex role where no two days will be the same then this could be the role for you.
The Role
The role provides back office and administrative support to our registration and ceremonies teams, as well as answering enquiries from customers both face to face, by phone and by email. Customers you will be supporting include those registering a birth, death, marriage or civil partnership; organising their marriage, civil partnership, vow renewal or baby naming ceremony; or becoming a British citizen. The role involves working on Mondays, Thursdays and Fridays on a fixed term contract basis until 31 March 2027. The working hours are 08:55-16:45 with half an hour for lunch. The role is based at our Hereford Register Office at Gardner Hall in Venns Lane but includes covering our certificate office at the Town Hall on a rota basis.
About You
Skills and Experience
- You will maintain a working knowledge of relevant legislation, complying at all times with national standards, service standards and best practice.
- We are seeking candidates with excellent customer service and communication skills.
- You should have a keen eye for detail and be committed to maintaining high standards in registration practices and customer excellence.
- Due to the varied nature of the role you will need to be proactive and solution focused.
- Although registration experience is desirable, above all we value transferable skills and experiences. Full training will be provided.
- Proven experience in a customer-facing role, ideally within a registration, or public service setting.
- Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
- Strong organisational and administrative skills, including experience with data entry and managing records.
- Ability to handle sensitive situations tactfully and professionally.
- Experience of using IT systems to manage and update records accurately.
We Offer
- Salary range of £25,989 - £28,142.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it may be subject to a Disclosure and Barring Service check.
Registration Support Assistant in Hereford employer: Hoople Ltd
The Hereford Register Office is dedicated to providing vital services to the community. Employees benefit from flexible working options and a supportive environment. Located at Gardner Hall, Venns Lane, the office fosters a commitment to safeguarding vulnerable individuals.
