At a Glance
- Tasks: Support families by providing information and signposting services in a vibrant community.
- Company: Join Herefordshire Council, dedicated to making a difference for children and families.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Other info: Be part of a passionate team committed to community and inclusivity.
- Why this job: Make a real impact in children's lives while developing your skills in a supportive environment.
- Qualifications: Experience with Microsoft software and strong communication skills are essential.
The predicted salary is between 26847 - 29071 £ per year.
About The Role
- Contract: Fixed Term Contract for 12 months - two positions available
- Hours: 22.50 hours (Tuesday/Wednesday-Friday)
- Salary: HC05 £26,847 to £29,071 (pro rata £16,323 to £17,678) per annum
- Location: Children’s Centre/Family Hub, Herefordshire
- Closing date: 27/09/2026
- Interview date: 29/09/2026 or 01/10/2026
The Role
As an Early Help Information and Signposting Officer, you will be attached to the Children Centres/Family Hubs team which covers the whole of Herefordshire and Children’s Centres/Family Hubs reach areas and therefore would need to be able to travel where necessary. The team are spread out across the centres/hubs and there will be times when you are lone working. Come and join us to provide the best start for children and families in Herefordshire.
About You
You will be responsible for processing data and information for Family Hub network services and potentially the 14-19 team. You will also be required to produce documentation and fliers, invoicing, maintaining accurate records, taking occasional minutes and day to day administration of the Children Centre/Family Hub. You will have back office and front office duties to include answering telephone enquiries, updating the Facebook page and liaising with the public and wider team of professionals that use the centres/hubs and services. You may support collaboration with colleagues and multi-agency partners to engage families in the appropriate services and maintain health and safety procedures. As an Early Help Information and Signposting Officer, you will have a good knowledge and experience of using Microsoft software packages and a variety of digital platforms.
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Salary range of £26,847 to £29,071 (pro rata £16,323 to £17,678) per annum
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community. Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference. It’s an exciting time to join us as we develop our network of Family Hubs. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care. If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk. If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Early Help Information and Signposting Officer in Hereford employer: Hoople Ltd
HOOPLE LTD is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the picturesque town of Leominster, employees benefit from flexible working arrangements, regular supervision, and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in adult social care.
StudySmarter Expert Advice🤫
We think this is how you could land Early Help Information and Signposting Officer in Hereford
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Hoople Ltd, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Hoople Ltd. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Hoople Ltd's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Early Help Information and Signposting Officer in Hereford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Hoople Ltd. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Hoople Ltd.
How to prepare for a job interview at Hoople Ltd
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Hoople Ltd.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Early Help Information and Signposting Officer at Hoople Ltd.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Hoople Ltd that you're ready to hit the ground running in the Early Help Information and Signposting Officer role.
