At a Glance
- Tasks: Provide top-notch customer service via phone, face-to-face, and online.
- Company: Join Herefordshire Council's dynamic Customer Services Team.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Other info: Opportunities for career progression and professional development.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: GCSE Maths and English grade C or above; strong communication skills.
The predicted salary is between 25989 - 28142 £ per year.
Herefordshire Council are seeking a passionate and knowledgeable Customer Services Officer to join our Customer Services Team. Forming part of the Corporate Services Directorate, the Customer Services Team is a dynamic, multi‑skilled team. In this role, you will deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards.
What will you be doing?
As a Customer Service Officer, you will deal effectively with and resolve all customer enquiries by providing an excellent telephone, face‑to‑face and digital customer service.
About You
- Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations.
- Have front‑line experience, excellent communication skills and a passion for assisting the public and problem solving.
- The ability to relate well to the whole community is necessary.
- Have GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent experience.
We Offer
- Competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme.
- Salary range of £25,989 - £28,142 per annum.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days annual leave (pro rata) plus bank holidays; you can purchase an additional 10 days per annum during the request period.
- Flexible working: including job‑sharing, part‑time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Professional membership fees paid (based on role requirements).
- Retail, leisure, holiday and health benefits including savings, cash‑back and discounts.
Equal Opportunities & Relevant Eligibility
Candidates with a disability will be interviewed if they meet essential criteria (Disability Confident). Armed Forces Veterans or Reservists will be interviewed if part of the pledge. Herefordshire care leavers will be interviewed if eligible. Safeguarding and welfare commitments apply; the position may require a Disclosure and Barring Service check.
How to apply
To apply, upload an up‑to‑date CV and complete the application form demonstrating your experience, skills and abilities for the role. Contact: Amy Talboys, Customer Services Supervisor – amy.talboys@herefordshire.gov.uk; David Pryce, Customer Services Supervisor – david.pryce@herefordshire.gov.uk. Please include the reference to the job description and person specification or role profile. The recruitment agency will contact shortlisted candidates.
Customer Services Officer in Hereford employer: Hoople Ltd
Herefordshire Council is an excellent employer, offering a supportive and dynamic work environment for Customer Services Officers. With competitive salaries, generous annual leave, and clear career progression pathways, employees are encouraged to grow and develop their skills while making a meaningful impact in the community. The flexible working options and comprehensive employee benefits further enhance the appeal of joining our dedicated team in Herefordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Hereford
✨Tip Number 1
Get to know the company! Research Herefordshire Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Officer, you'll need to be a pro at handling enquiries. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your front-line experience and problem-solving skills in your application.
We think you need these skills to ace Customer Services Officer in Hereford
Some tips for your application 🫡
Be Clear and Concise:When filling out your application, make sure to keep your answers clear and to the point. We want to see your skills and experience shine through without any fluff!
Tailor Your CV:Don’t just send the same CV for every job! Tailor it to highlight your front-line experience and communication skills that match what we’re looking for in a Customer Services Officer.
Show Your Passion:Let us know why you’re passionate about customer service! Share examples of how you’ve helped others and solved problems in the past – we love to see that enthusiasm.
Follow Application Instructions:Make sure to follow all the application instructions carefully. Specify which role you’re applying for and include all necessary documents. It helps us process your application smoothly!
How to prepare for a job interview at Hoople Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Officer role. Familiarise yourself with Herefordshire Council's customer service standards and think about how your experience aligns with their expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Services Officer, excellent communication is key. Prepare examples of how you've effectively resolved customer enquiries in the past, whether face-to-face, over the phone, or digitally. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Demonstrate Flexibility and Team Spirit
The role requires a flexible approach to delivering services. Be ready to discuss times when you've adapted to changing situations or worked collaboratively within a team. Highlighting your ability to relate well to diverse community members will also resonate with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression opportunities, or specific challenges the Customer Services Team faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
