At a Glance
- Tasks: Provide first-line support for safeguarding enquiries and assist vulnerable adults.
- Company: Join a compassionate team dedicated to making a difference.
- Benefits: Earn £13.47 per hour with flexible part-time hours.
- Other info: Opportunity to work in a supportive environment with potential for growth.
- Why this job: Make a real impact while developing your communication and organisational skills.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 13.47 - 13.47 £ per hour.
We are seeking an organised, compassionate, and proactive individual to join our Safeguarding Team. This is a vital role providing first‑line support for safeguarding enquiries and helping to ensure that vulnerable adults receive the appropriate response and support.
Contract: Agency 3 months
Hours: 22.2 hours per week - 3 days per week to include a Monday and Friday
Pay: £13.47 per hour
Closing: 28/06/2026
Key Responsibilities
- Answering calls and taking messages as a first point of contact for safeguarding enquiries
- Providing basic advice and signposting to appropriate services, under guidance from a Senior Practitioner
- Adding safeguarding referrals and inputting information onto Mosaic
- Maintaining accurate case notes and updating relevant spreadsheets/systems
- Supporting with safeguarding correspondence, including outcome letters
- Taking minutes for meetings where required
- Checking incoming safeguarding referrals (e.g. whether the adult is known to ASC) and highlighting any contacts that appear urgent or high risk to a Senior Practitioner
What We're Looking For
- Excellent communication and customer service skills.
- Strong administrative and organisational abilities with a high level of attention to detail.
- Ability to handle sensitive and confidential information professionally.
- A proactive approach to prioritising work and identifying matters requiring urgent attention.
Customer Service Officer in Hereford employer: Hoople Ltd
Join our dedicated Safeguarding Team as a Customer Service Officer, where you will play a crucial role in supporting vulnerable adults and making a real difference in their lives. We pride ourselves on fostering a compassionate work culture that values employee growth, offering training and development opportunities to enhance your skills. With flexible working hours and a supportive environment, this position not only provides meaningful work but also allows for a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Hereford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hoople Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hoople Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Officer in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hoople Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Hoople Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hoople Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hoople Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hoople Ltd will surely appreciate.
