At a Glance
- Tasks: Support residents facing financial hardship and help them build long-term resilience.
- Company: Herefordshire Council, committed to community support and transformation.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Other info: Join a diverse team dedicated to positive change in the community.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or welfare, with strong empathy and decision-making skills.
The predicted salary is between 28142 - 32062 £ per year.
About The Role
We’re recruiting a Crisis & Resilience Fund Assessment Officer to play a key role in delivering Herefordshire’s new Crisis & Resilience Fund (CRF), designed to support residents facing financial hardship while helping them move towards long‑term resilience. This is more than an assessment role. It’s an opportunity to make a real difference every day, supporting people at difficult moments, making fair and informed decisions, and helping them access the wider support they need to thrive. You’ll assess applications for crisis support, ensuring decisions are timely, fair and consistent, while taking a person‑centred, trauma‑informed approach. Alongside decision‑making, you’ll look beyond the immediate issue, helping residents maximise their income, understand their options, and connect with the right services and community support. Working in a fast‑paced environment, you’ll carry out proportionate checks, and make evidence‑based decisions aligned with policy and national guidance.
What you’ll be doing
- Assessing applications and making fair, timely decisions to prevent crises escalating
- Supporting residents experiencing financial hardship with empathy and professionalism
- Having meaningful conversations that go beyond the immediate need
- Identifying underlying issues such as debt, affordability or wider challenges
- Connecting people to advice, services, and community support
- Working closely with colleagues and partners to provide joined‑up support
- Contributing to a new service that is shaping how we respond to financial hardship in Herefordshire
About You
You might come from a background in benefits, housing, debt, welfare, advice, or customer services, but more importantly, you will be someone who:
- Cares deeply about supporting people through difficult situations
- Can balance empathy with sound judgement and confident decision‑making
- Is organised and able to manage competing priorities in a busy environment
- Communicates clearly and builds trust with residents
- Enjoys problem‑solving and finding practical solutions
- Is committed to a person‑centred, trauma‑informed approach
Experience of working with the public and making decisions using policy or guidance will be important.
We Offer
- A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme
- Starting Salary of £28,142 to £32,062 per annum
- Pension Scheme Enrolment in the Local Government (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
- Flexible working: flexi‑time, job‑share, part‑time hours and, in some instances, home working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Creating an Inclusive Workplace
Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs. Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world‑class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all‑age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Who Will Be Interviewed
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme.
- Those who indicate in their supporting statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
Crisis and Resilience Fund Assessment Officer in Hereford employer: Hoople Ltd
Herefordshire Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous holiday entitlement, and flexible working options, employees can thrive both personally and professionally while making a meaningful impact in the community. The picturesque location of Hereford, combined with a commitment to community engagement and transformation, makes this role not just a job, but a chance to contribute to a brighter future for residents facing financial hardship.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis and Resilience Fund Assessment Officer in Hereford
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hoople Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hoople Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hoople Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hoople Ltd. Apply directly through us to stand out!
We think you need these skills to ace Crisis and Resilience Fund Assessment Officer in Hereford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hoople Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Crisis and Resilience Fund Assessment Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hoople Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hoople Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
