At a Glance
- Tasks: Support customers with waste and recycling queries via various channels.
- Company: Herefordshire Council, dedicated to high-quality public services.
- Benefits: Competitive salary, flexible working, generous annual leave, and career progression.
- Other info: Part-time role with opportunities for personal and professional growth.
- Why this job: Join a friendly team and make a real difference in your community.
- Qualifications: Customer service experience and strong IT skills required.
The predicted salary is between 25989 - 28142 € per year.
About the Role
- Hours: 18.50
- Salary: £25,989 to £28,142 pa (pro rata £12,994 to £14,071 pa)
- Contract: Permanent
- Location: Plough Lane, Hereford
- Closing Date: 1 June 2026
- Interview Date: 10 June 2026
The Role
Herefordshire Council are seeking an organised, customer‑focused and dependable Part‑time Technical Support Officer to join our friendly Waste Management Team. This role is offered as a job‑share arrangement, supporting the delivery of high‑quality waste and recycling services to residents and businesses across the county. With new waste services being introduced, this is an exciting opportunity to play a key role in supporting service delivery at a time of change and improvement.
Indicative Working Hours
- Wednesday: 12:00pm – 4:30pm
- Thursday: 9:30am – 5:00pm (30‑minute unpaid lunch break)
- Friday: 9:00am – 4:30pm (30‑minute unpaid lunch break)
These hours are indicative and may vary slightly to meet service needs.
What You’ll Be Doing?
- Handling customer enquiries via telephone, email, digital channels and face‑to‑face contact, resolving issues at first point of contact wherever possible
- Providing clear advice on waste and recycling services, collection arrangements, service changes and related requests
- Accurately recording, updating and maintaining customer data and service information in line with data protection and security requirements
- Working closely with council teams and partner organisations to process service requests and resolve enquiries efficiently
- Collecting, inputting and analysing data to support service reporting, statutory returns and performance monitoring
- Preparing correspondence, reports and basic statistical information as required
- Supporting meetings through organisation, minute‑taking and follow‑up actions when necessary
- Assisting with financial processes such as raising orders, processing invoices and refunds in line with financial regulations
- Contributing flexibly across the administrative team to support workload fluctuations, absence cover and service pressures
About You
- Experience of dealing with customers confidently and professionally via telephone, email, digital platforms or face‑to‑face
- Excellent written and verbal communication skills, with the ability to explain information clearly and tactfully
- Strong IT skills, including experience using systems such as Word, Excel, databases and customer records systems
- The ability to handle confidential and sensitive information appropriately and securely
- Good numerical and analytical skills, with confidence in recording and reporting data accurately
- Effective time‑management and organisational skills, with the ability to manage multiple tasks and priorities
- A flexible, reliable and supportive approach to teamwork, alongside the ability to work independently when required
- A calm, professional manner when dealing with challenging or distressed customers
Above all, you will be dependable, adaptable and motivated to support high‑quality public services, contributing positively to the Waste Management team and Herefordshire Council’s THRIVE values.
We Offer
- Salary range of £25,989 to £28,142 (pro rata £12,994 - £14,071)
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. All successful appointments will be subject to a Disclosure and Barring Service check.
Technical Support Officer employer: Hoople Limited
Herefordshire Council is an excellent employer, offering a supportive and flexible work environment for the Technical Support Officer role. With a strong commitment to employee growth through clear career progression pathways, generous annual leave, and a range of benefits including access to the Local Government Pension Scheme and an Employee Assistance Programme, we prioritise the well-being and development of our staff. Join us in making a positive impact on the community while enjoying a collaborative and customer-focused culture in the heart of Hereford.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Get to know the company! Research Herefordshire Council and their Waste Management Team. Understanding their values and recent changes in services will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play scenarios with friends or family to get comfortable explaining waste and recycling services clearly and confidently.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with systems like Word and Excel. Maybe even prepare a quick demo of how you would manage customer data securely.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team and supporting high-quality public services.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Technical Support Officer role. We want to see how you can contribute to our Waste Management Team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves handling customer enquiries, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated in past roles.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is well-structured and free from errors. Highlight any experience you have with data management or administrative tasks, as these are key components of the job.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hoople Limited
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Technical Support Officer. Familiarise yourself with the waste management services and how they operate. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves handling customer enquiries, prepare examples of how you've successfully dealt with customers in the past. Think about situations where you resolved issues or provided clear advice, as this will demonstrate your ability to communicate effectively and handle challenging situations.
✨Brush Up on IT Skills
As the job requires strong IT skills, be ready to discuss your experience with software like Word, Excel, and any customer records systems. If possible, practice using these tools beforehand so you can speak confidently about your proficiency during the interview.
✨Prepare for Teamwork Questions
This position requires a flexible and supportive approach to teamwork. Be prepared to discuss your experiences working in teams, how you manage multiple tasks, and how you adapt to changing priorities. Highlighting your reliability and adaptability will resonate well with the interviewers.
